Customer Service
4 days ago
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.
Schedule: Wed - Thu 1pm-8pm Sat & Sun 3:30pm -12am
Responsibilities- Handle customer inquiries and promptly and accurately answer their questions or concerns.
- Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
- Create positive experiences with customers to ensure their satisfaction.
- Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
- Make exceptional guest experiences the priority in every interaction.
- Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
- Maintain a ready-to-serve posture that is welcoming to guests.
- Make eye contact and smile at all guests to acknowledge them.
- Prioritize assisting guests with unrushed efficiency.
- Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
- Follow all cash handling guidelines per company policies.
- Ability to read, write and verbally communicate in English.
- Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
- Ability to receive medical and security clearance for one or more locations.
- Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
- Possess the mental acuity to be able to process cash and manual transactions.
- Strong sense of customer service.
- Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds.
- Be at least 18 years of age.
- Be able and willing to smile during every customer interaction.
- Maintain uniform standards while around the account.
- Ability to create relationships with customers.
- Organization and strong problem-solving skills.
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