Call Center Customer Service Representative

1 week ago

Columbia, MO, United States ClearanceJobs Full time
Support Services Specialist

This positions purpose is to provide support services to the Veterans Benefits Administration by servicing veterans calls related to benefits offered by the VBA. The location of this work will be within a 50 miles radius of a VA facility that can provide on-site technology support. Sites can be located by visiting va.gov/find-locations.

Job Description:

  • Use knowledge management tool to assist the customer
  • Capture the incoming phone number with telephony software
  • Use appropriate greeting to the incoming phone line
  • Show empathy and engage in active listening with the customer
  • Utilize the Customer Relationship Management Tool to document the calls
  • Triage level of solutions necessary to address customers needs
  • Protect privacy of customers and release information only to authorized personnel
  • Collect the required information for escalation as required
  • Provide tele-interpreter services for callers needing assistance in another language
  • Conduct warm transfer call, if appropriate, to designated VA specialist
  • Utilize pre-approved content located in the KMtool
  • Conduct service recovery or caller de-escalation, as appropriate
  • Collect, document and review appropriate information to verify identity
  • End call utilizing closing procedures
  • Responsible for other operational activities as they are identified

Qualifications:

  • Live within 50-mile radius of nearest VA facility that can provide on-site technology support
  • Grammar/sentence structure
  • Knowledge retention
  • Time management
  • Problem solving
  • Use of multiple applications simultaneously and ability to switch between applications
  • Basic understanding of Windows and Office applications
  • Understanding of VPN and remote log in
  • Ability to use computer equipment (keyboard, mouse, monitor(s), docking station, headsets, and volume controls)
  • Ability to use files and folders to name, save, and retrieve information
  • Ability to send and receive emails, open and add attachments, and encrypt messages
  • Ability to use messaging applications (e.g., Teams) to communicate and share screen
  • Ability to navigate websites (e.g., VA.gov)
  • Other basic computer skills as required to complete daily tasks
  • Call center work experience is preferred
  • Active listening and speaking
  • Data entry (word processing skills of minimum 30-40 words per minute)
  • 2-3 Years of previous call center experience preferred

*Position is contingent upon award

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

  • Bilingual Customer Service Representative

    1 week ago

    Columbia, MO, United States Club Car Wash Full time

    COMPANY PROFILE Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, Minnesota, and Mississippi with plans of expanding to several other markets. With this type of growth,...

  • Customer Service Representative

    1 week ago

    Columbia, MO, United States All Star Automotive Group Defunct Full time

    Automotive Customer Service Representative We're a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area-and we're growing. We're hunting for a Customer Service Superhero to join our crew of driven doers. You'll be the glue between our Advisors and customers, helping every call feel like a connection, every visit feel...

  • Customer Service Representative

    1 week ago

    Columbia, MO, United States All Star Automotive Group Defunct Full time

    Automotive Customer Service Representative We're a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area-and we're growing. We're hunting for a Customer Service Superhero to join our crew of driven doers. You'll be the glue between our Advisors and customers, helping every call feel like a connection, every visit feel...

  • Customer Service Representative

    10 hours ago

    Columbia, MO, United States All Star Automotive Group Defunct Full time

    Automotive Customer Service Representative We're a fast-paced, forward-thinking auto repair shop with deep roots in the beautiful Columbia area-and we're growing. We're hunting for a Customer Service Superhero to join our crew of driven doers. You'll be the glue between our Advisors and customers, helping every call feel like a connection, every visit feel...

  • Customer Service Representative II

    5 days ago

    Columbia, MO, United States City of Columbia, MO Full time

    Posting Details Applicant View of Posting Posting Number 4094P Position Title Customer Service Representative II Department City Manager Job Code 01213 FLSA Status Non-Exempt Union Code/Affiliation Unrepresented Division CUSTOMER SERVICE Job Description Summary The purpose of this job is to serve as the primary contact representative for citizens seeking...

  • Customer Service Representative II

    1 week ago

    Columbia, MO, United States City of Columbia, MO Full time

    Posting Details Applicant View of Posting Posting Number 4094P Position Title Customer Service Representative II Department City Manager Job Code 01213 FLSA Status Non-Exempt Union Code/Affiliation Unrepresented Division CUSTOMER SERVICE Job Description Summary The purpose of this job is to serve as the primary contact representative for citizens seeking...

  • Customer Service Representative II

    7 days ago

    Columbia, MO, United States City of Columbia, MO Full time

    Posting Details Applicant View of Posting Posting Number 4094P Position Title Customer Service Representative II Department City Manager Job Code 01213 FLSA Status Non-Exempt Union Code/Affiliation Unrepresented Division CUSTOMER SERVICE Job Description Summary The purpose of this job is to serve as the primary contact representative for citizens seeking...

  • Customer Service Representative

    5 days ago

    Columbia, MO, United States U-Haul Full time

    Location: 800 Bus Loop 70 W, Columbia, Missouri 65203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    7 days ago

    Columbia, MO, United States U-Haul Full time

    Location: 800 Bus Loop 70 W, Columbia, Missouri 65203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 weeks ago

    Columbia, MO, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store #1709 at 213 Business Loop 70 E. Columbia, MO 65203. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player...