Bilingual Customer Service Representative

1 week ago

Atlanta, GA, United States Insight Global Full time
Base pay range

$20.00/hr - $22.00/hr

Qualifications
  • 2+ years of customer service or call center experience
  • Excellent verbal and written communication skills, and experience working with customers/members in a positive manner
  • Excellent computer skills
  • Bilingual in Spanish and English
Job Description

This is an inbound customer service role. It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is no churn and burn here, no cold calling or telemarketing. We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction.

Responsibilities
  • Identify customers' needs, clarify information, research customer issues, and provide solutions and/or alternatives.
  • Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.
  • Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting

Benefits
  • Medical insurance
  • Vision insurance
  • 401(k)

Location

Atlanta Metropolitan Area

Work at Home Customer Service Agent (Full-Time & Part?Time) (GA)

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