Agricultural API Product Support Specialist

Remote - EU / Remote - US

Customer Success / Remote

Agricultural API Product Support Specialist

Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 200 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road We are already on our way to a more sustainable planet.

Regrow is seeking an experienced Agricultural Product Support Specialist to join our team and play a crucial role in ensuring our customers' success. As a Product Support Specialist, you will be the primary point of contact for customers seeking technical assistance, troubleshooting, and guidance related to our products and services. Your expertise and proactive support will contribute to enhancing customer satisfaction and strengthening our position as a leader in the agricultural technology industry.

Lead customer project planning and implementation: Develop and manage customer milestones in collaboration with internal teams and the Account Manager/Director. Drive executional excellence: Own day-to-day project management, coordinate timelines and deliverables, and lead customer meetings to support adoption, retention, and growth. Serve as the frontline technical expert and provide timely and accurate support to customers via various channels, including phone, email, and chat. Diagnose and resolve customers' inquiries and issues related to Regrow's API products, working effectively and efficiently with all levels of personnel, including directly with growers. Guide customers through API integration, configuration, and usage, ensuring they derive maximum value from our solutions. Collaborate closely with the science, product development, and engineering teams to escalate and prioritize critical technical issues, contributing to continuous improvement of our products. Document customer interactions, troubleshooting steps, and resolutions in the support database, enabling the creation of a comprehensive knowledge base. Stay up-to-date with the latest advancements in technology and the features of Regrow's products to provide accurate information to customers. Identify patterns and trends in customer issues and feedback, and proactively recommend improvements to products and support processes. Conduct product training sessions for customers, both remotely and occasionally on-site, to enhance their proficiency in utilizing our solutions. Assist in creating and refining user guides, FAQs, and other support materials to facilitate customer self-help and onboarding.

Background in Soil Science and GHG modeling and reporting, ideally working with Biochemical or mechanistic models (DNDC, Roth C, Simeo AMG, CFT, DayCent) Background in agriculture, including knowledge of crop management practices, precision agriculture, and remote sensing technologies Familiarity with working with JSON-formatted data and REST APIs; ability to understand and help troubleshoot data mapping and formatting issues Degree in a technical or scientific discipline (e.g., Agronomy, Agricultural Engineering, Computer Science, Environmental Science, or related field). Experience in a customer-facing technical support or solutions role, ideally within agri-tech, geospatial, or data-driven industries. Understanding of how data quality and structure impact downstream processing; ability to guide customers in adhering to data validation rules required by a process-based API model. Excellent problem-solving skills with the ability to troubleshoot complex technical issues and communicate solutions clearly to technical and non-technical customers. Ability to work independently and collaboratively within a fast-paced and dynamic environment. Strong customer orientation with a commitment to ensuring user success and satisfaction. Ability to manage multiple priorities and work independently in a fast-paced, evolving environment. Willingness to travel occasionally for customer onboarding, training, or support engagements. Proficiency in using support tools, ticketing systems, and remote assistance software.

Why Join Us

You'll be part of a high-performing, mission-driven team helping global enterprises transform their supply chains for a more sustainable future. In this role, you'll have a direct impact on customer outcomes, market expansion, and long-term retention, while growing your skills in a dynamic and inclusive environment.

We encourage diversity on our team at all levels of the company. We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.