Service Manager

We are looking for a Fire Sprinkler Service manager, who will provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer's requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet This is a fast paced and demanding role with high visibility within the company.

Company perks include competitive base salary + bonus opportunities, education & certification reimbursement program, referral bonuses starting at $1,000 per referral, comprehensive medical plan options, including dental and vision, 401K plan with company match, generous paid time off, paid holidays, and paid parental leave, management opportunities, company giveaways, opportunities for community service and charity involvement, work at a mission-driven company, focused on people, continued growth and expansion into new markets and products and services.

What you will be doing includes administering safety programs, monitoring compliance with job site safety, safety training, safety documents, auditing, and reporting, supporting sales through involvement in job quotation and estimation, providing leadership and supervision to technician team and responsible for the team's development and training, providing consistent interface with current customer base and establishing effective working relationships in order to identify additional selling opportunities, establishing project timelines, managing projects, assigning personnel, overseeing ordering of equipment and material, ensuring that maintenance contract commitments are fulfilled, monitoring warehouse inventory, truck inventory, working with the technician team to generate pull-through service and repair work on existing house accounts, leading customer care initiatives, responsible for technician goal setting and performance reviews, supporting technician training, providing weekly job status, revenue and reports, coordinating with fleet manager and office staff on fleet management activities, and other projects as assigned.

Qualifications include an associate's degree or equivalent from a technical or trade school with a focus in life safety, 3 5 years of business experience in sales and/or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry.

Ideal qualities include a bachelor's degree in a related field, NICET Level 1 Certified, 3+ years of leadership experience within the life safety industry, experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills, superior management skills, excellent time management, planning, and forward-thinking skills, must demonstrate ability to work with and influence peers and management, expert familiarity with applicable codes (i.e. NFPA).

Working conditions and physical requirements include available for occasional business travel, which may include nights and weekends, physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our mission is to provide a meaningful impact to as many lives as possible. Our vision is to be the most dependable and simplified life safety solution on the planet.

Our values include passionate we are on a relentless pursuit to be great, not just good enough. And we have fun doing it, impactful our work makes a real difference in the world. We literally save lives, but that's just the beginning, innovative we believe there is always a better way. We don't stop until we find it, genuine we do what we say, and we mean it. We are authentic and dependable.