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Front Desk Supervisor | Renaissance Baltimore Harborplace Hotel
2 weeks ago
You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks you'll be responsible for on a daily basis:
- Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: cash drawer, deposits, reconciling credit cards and submitting batches.
We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wantedyou must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
Sometimes you'll be behind a deskbut also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
BehaviorsInnovative: Consistently introduces new ideas and demonstrates original thinking.
Functional Expert: Considered a thought leader on a subject.
Thought Provoking: Capable of making others think deeply on a subject.
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Leader: Inspires teammates to follow them.
Dedicated: Devoted to a task or purpose with loyalty or integrity.
MotivationsGoal Completion: Inspired to perform well by the completion of tasks.
Self-Starter: Inspired to perform without outside help.
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
EducationHigh School or better.
Experience1 year: Lead GSA
2 years: Front desk agent
