Information Technology

8585 N Stemmons Fwy, Dallas, TX 75247, USA

Posted Wednesday, February 12, 2025 at 6:00 AM

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost)

At Continental Battery Systems, we want to help you grow We invest training and resources in our employees because we know that our people are what make our company a unique and special place to work. Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Helpdesk Technician II

General Description:

A Help Desk Technician II is responsible for providing advanced technical support to end-users and managing the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques. The technician will be responsible for resolving complex technical issues, implementing IT solutions, and ensuring system uptime and security.

Minimum Qualifications:

Formal Training:

• AA Degree or equivalent; BA preferred

Experience:

• Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support.

Knowledge, Skills, Abilities, and Values (KSAV):

Knowledge:

• Advanced knowledge of Google Workspace Administration, NetSuite Security Administration, Google Workspace Suite (Sheets, Docs, Slides), and Server Operating Systems (Windows Server, Linux)
• Advanced knowledge of RMM Experience including installing executables (Outlook, Excel) on windows devices
• Advanced knowledge and EDR Experience
• Advanced knowledge of network protocols (TCP/IP, DNS, DHCP)
• Advanced knowledge of security best practices
• General knowledge of all EHS procedures, methods, and techniques
• General knowledge of business policies and practices, document flows, general office procedures, rules, methods, and techniques
• General knowledge of Information Technology Infrastructure Library (ITIL) framework
• General knowledge of Cloud Technologies (Google), Scripting Languages (PowerShell, Python), and Linux terminal commands

Skills:

• Advanced skill in practicing safe work habits
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Strong skills in communicating and building positive rapport with customers through delivering quality customer service
• General skill level in English composition and conversation; Additional language preferred
• General skill level in math (basic functions)
• General skill level in use of business machines
• General skill level in typing (accurate at 30 wpm)
• General skill level in organization/orderliness and establishing priorities
• General skill in defusing an agitated or confrontational person
• Basic skill in use of customer resource management (CRM) software

Abilities:

• Advanced ability to follow defined process steps with high repeatability
• Advanced ability to work in a group/team or independently
• General ability to interface with flexibility/adaptability
• General ability to analyze situations, strategize actions, and solve problems quickly and effectively
• General ability to maintain confidentiality
• Basic ability to effectively train new hires on mastered job processes
• General ability to stay current with emerging technologies

Values:

• Empowered and Engaged
• Customer-Centric
• Powerful Brands and Services
• Always Moving Forward
• One-Team
• Environmental Health and Safety

Job-Specific Responsibilities:

Advanced Help Desk Support:

• Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve escalated help desk cases.
• Provide remote and on-site technical support.

Server Administration:

• Manage and maintain Google Virtual Server infrastructure.
• Install, configure, and upgrade server operating systems and applications.
• Monitor server performance and proactively address issues.
• Implement and maintain server security measures.

Network Administration:

• Manage and maintain network infrastructure, including routers, switches, and firewalls.
• Troubleshoot network connectivity issues.
• Implement and maintain network security measures.

Project Implementation:

• Participate in IT projects, including system upgrades, migrations, and new implementations.
• Lead in the planning, implementation, and testing of IT solutions.

Documentation:

• Create and maintain accurate and up-to-date documentation for IT systems and processes.
• Develop and maintain knowledge base articles.

Security:

• Implement and maintain security policies and procedures.
• Conduct regular security audits and vulnerability assessments.
• Respond to security incidents and threats.