On-Site Client Services Specialist
3 days ago
Are you a proactive professional with strong communication skills and a passion for driving customer satisfaction and retention? We're seeking a Business Development Support Specialist to join our team focused on supporting business development and achieving customer retention goals. This role involves close collaboration with customers, trade allies, and internal departments to deliver tailored solutions that meet our customers' needs. As an integral part of the team, you'll lead inside sales efforts, engage in customer retention calls, and deliver timely, results-oriented solutions. If you're motivated to positively influence customer decisions and enjoy providing exceptional support in a collaborative environment, we want to hear from you
Requirements:
- Efficiently receive, examine, and process rebate applications according to established program protocols.
- Ensure accurate data entry for all rebate applications within organizational systems.
- Deliver superior customer service by responding to applicant questions and resolving concerns to create a positive experience.
- Address customer billing inquiries, corrections, and final invoice reviews, maintaining prompt and precise updates to records.
- Implement innovative solutions to accommodate customers' unique needs, supporting long-term satisfaction and loyalty.
- Oversee both incoming and outgoing communications for service, sales, marketing, and other client-related matters.
- Contribute to marketing efforts to promote customer engagement and bolster retention strategies.
- Work collaboratively with both internal teams and external contacts to resolve issues and maintain proper adherence to procedures.
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