Customer Service Specialist

1 week ago

Grand Rapids, MI, United States Knape & Vogt Full time

Join now to apply for the Customer Service Specialist role at Knape & Vogt Manufacturing Company.

Do you have great customer service experience and are looking for a new opportunity? Knape & Vogt is looking for a Customer Service Specialist to join our industry leading team Enjoy excellent pay and incentives at a company where you will be recognized and rewarded

Company Overview

Knape & Vogt Manufacturing Company is a 125?year?old company based in Grand Rapids. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage?related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

Whats In It For You?
  • Benefits including Medical/Dental/Vision plus many more starting Day 1
  • Competitive Pay
  • Generous Paid Time Off
  • 11 Paid Holidays
  • 401K with Company Match
  • Tuition Reimbursement
  • Employee Discount Programs
  • Bonus and Merit opportunities
What Will You Get To Do
  • Address all incoming calls, voicemails and emails received by Customer Service team in a timely and professional manner. This includes, but is not limited to order inquiries, change orders, returns, credits, lead time requests, freight quotes, delivery changes and customer complaints
  • Follow up on all orders with issues or discrepancies to resolve issues in a timely manner as follows:
  • Communication to customers and/or sales team to resolve discrepancies on new Purchase Orders and finalize order once resolution is determined
  • Communication of all delayed/missed shipment information to customers and sales team.
  • Responsible to protecting KVs interest in customer service level agreements (SLAs)
  • Project and/or Key Account coordination as assigned
  • Manage all daily work through Salesforce cases
  • Submit order/delivery correction requests in the form of credits and returns
  • Processing of Prototype Sample Orders (PSO)
  • Processing Engineering Change Orders (ECO)
  • Other duties as assigned, including order entry support as needed
What Will You Bring
  • Experience in Customer Service or related field
  • High School diploma or GED
  • Intermediate skills in MS Word and Excel, with working knowledge of ERP systems, order management systems, Salesforce and EDI
  • Ability to handle multiple priorities efficiently and effectively
  • Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

Referrals increase your chances of interviewing at Knape & Vogt Manufacturing Company by 2x.

#J-18808-Ljbffr

  • Customer Service Specialist

    2 weeks ago

    Grand Rapids, MI, United States Whiskers Resort and Pet Spa Full time

    Job Description Due to expansion and growth, we are excited find our next Customer Service Specialist to join our amazing team! A Part-time opportunity is available, this is a permanent (not seasonal) position. At Whiskers Resort & Pet Spa, we provide exceptional service to our clients and their pets (our guests) while in our care. Established in 2007, we...

  • Customer Support Specialist

    5 days ago

    Grand Rapids, MI, United States Ludus Full time

    Customer Support Specialist We're looking for a Customer Support Specialist with experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers. Full-time • West Michigan...

  • Customer Support Specialist

    1 week ago

    Grand Rapids, MI, United States Ludus Full time

    Customer Support Specialist We're looking for a Customer Support Specialist with experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers. Full-time • West Michigan...

  • Customer Support Specialist

    4 days ago

    Grand Rapids, MI, United States Ludus Full time

    Customer Support Specialist We're looking for a Customer Support Specialist with experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers. Full-time • West Michigan...

  • Onsite Shipping

    2 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...

  • Onsite Shipping

    4 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...

  • Onsite Shipping

    4 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...

  • Onsite Shipping

    4 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...

  • Onsite Shipping

    4 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...

  • Onsite Shipping

    4 days ago

    Grand Rapids, MI, United States Service Express Full time

    A logistics solutions provider in Grand Rapids, MI is seeking a Shipping & Logistics Specialist to coordinate shipments and ensure timely deliveries. The role involves working closely with carriers and preparing customs documentation while providing exceptional service to internal teams and partners. Ideal candidates are organized, reliable, and committed to...