Seasonal IT Client Support Analyst

2 weeks ago

King of Prussia, PA, United States CliftonLarsonAllen Full time
Overview

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire a Seasonal IT Client Support Analyst to join our talented Information Technology team. The position will start in December 2024 and last through April 2025.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

Responsibilities
  • Respond to chat support requests from CLA clients and Internal CLA members.
  • Troubleshoot and resolve basic log-in and application navigation issues
  • Log detailed activities, and track requests utilizing an incident management database
  • Be able to work independently as well as in a team setting by sharing support experiences and issues.
  • Cultivate a working knowledge of IT ticketing system and chat support
  • Demonstrate strong verbal and written communication skills
  • Strong customer service skills
Qualifications
  • Minimum 1 year experience working in customer service or providing IT support
  • High school diploma or equivalent

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Click here to learn about your hiring rights.

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.

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