Customer Service Representative Brea, CA

2 days ago

Brea, CA, United States Service Champions Group Full time

Service Champions is looking for a dedicated Customer Service Representative to join our team. Were committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

Location: In?office, Brea, California.

Schedule
  • MondayFriday: 8 a.m. to 7 p.m.
  • Saturday: 8 a.m. to 5 p.m.
Why Join Service Champions?
  • Competitive pay with performance?based bonuses.
  • Career growth opportunities we promote from within.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Paid vacation, holidays, and sick leave.
  • Positive work environment: supportive and team?oriented.
Key Responsibilities
  • Manage a high volume of inbound and outbound calls to schedule appointments.
  • Quickly identify client needs, provide solutions, and resolve concerns professionally.
  • Accurately document client interactions while managing multiple tasks.
  • Meet productivity goals and maintain high?quality service standards.
  • Develop a working knowledge of our products and services.
Qualifications
  • 35 years of call center experience.
  • HVAC or plumbing industry experience is a plus.
  • Ability to type 45+ WPM while talking and multitasking.
  • Proficient with Microsoft Suite; Service Titan experience is a plus.
  • Strong communication, problem?solving, and customer service skills.
  • Bilingual (Spanish) is a plus.

Physical Requirements

Ability to sit for extended periods with clear speech and listening abilities.

Pay Range

$20 $24 USD

About Service Champions

A career with Service Champions can change your life. Recognized as one of Orange Countys top places to work, many of our employees share that they love working here and the success it has brought them. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

Equal Opportunity Employer

We are an equal?opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

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