Operations Support Representative
16 hours ago
Ryan Transportation and Shamrock are looking for an Operations Support Representative. This operations position is responsible for operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.
What You'll Do
- Manage and respond to inbound calls and emails in all aspects of customer service
- Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
- Maintain records through timely and accurate system updates
- Provide timely and efficient updates to Account Managers as new information arises
- Utilize active listening skills to gather necessary details and anticipate potential issues
- Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
- Track and trace orders for each load in our system and complete all load-related paperwork
- Other duties as assigned
What You'll Bring
- Demonstrated success in a proactive operations and customer service environment
- Demonstrated organizational and prioritization skills to meet customer needs and communicate results
- Excellent customer service and problem-solving skills
- Detail orientated with analytical and technical skills
- Ability to work both independently and in a team environment
- Proven ability to multitask and thrive in a fast-paced environment
- Effective verbal, written and interpersonal communication skills
- Proficient in Microsoft Office and data entry
- Demonstrated ability to meet deadlines
-
Operations Support Representative
3 days ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
7 days ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
1 week ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
6 days ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
7 days ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
2 weeks ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
5 days ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
2 weeks ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
18 hours ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
-
Operations Support Representative
13 hours ago
Overland Park, KS, United States Shamrock Trading Corporation Full timeAbout Shamrock Trading Corporation Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock's mission since the start has been...
