Strategic Account Manager

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We are seeking a driven and experienced Bilingual Strategic Account Manager fluent in English and Spanish to manage client accounts, build strong relationships, and drive revenue growth. The Bilingual Strategic Account Manager is part of a Global Account Management team and will report into local Account Management leadership.

Essential Duties and Responsibilities:

Relationship Management

Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes

Master and maintain deep knowledge of each clients competitive landscape, including understanding of clients addressable, serviceable and target markets

Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)

Identify and map the customer business and gain insight on value, addressing customer priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs

Actively listen (internally and externally) beyond solution needs and openly address conflict

Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution

Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:

Monitor and maintain the working relationship between TreviPay and the client

Discuss the development/evolution of products and services

Maintain a program of continuous improvement

Discuss additional enhancements, rollouts, expansion opportunities, etc.

Review TreviPays and clients performance of contractual obligations

Understand the clients growth initiatives and how TreviPay can support those

Define plans to address strategic action items and measure success

Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPays organization

Sales and Growth

Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast

Derive Strategic Account Plans from clients Go to Market / commercial strategies

Lead day-to-day management and optimization of program growth plans

Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities

Contract Management

Act as keeper of program contract(s)

Facilitate renewals/re-negotiations

Draft and manage contract amendments

Monitor contract compliance

General

Understand and accurately communicate TreviPay solutions and processes

Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:

Goal-setting and tracking

Account planning

Task management

Consistently exhibit alignment with TreviPays core values of Tenacity, Ingenuity and Empathy

Develop presentations as needed (for end user training, conferences, internal updates, etc.)

Represent TreviPay professionally and appropriately in all situations

Up to 30% travel

Desired Strengths and Experience: Previous experience (3+ years)