Personal lines Customer Service Representative
2 weeks ago
The Customer Service Representative at Breeden Insurance Services is responsible for assisting customers with questions, claims, and existing policies; works with the Account Managers to handle customer service for new and existing clients.
Benefits/Perks- Extremely Competitive Pay: Willing to negotiate
- Flex schedule
- Remote work
- Health Insurance is 100% paid
- 401K Employee Match options
- Dental and Vision
- 9 Paid Holidays
- PTO starting at 22 days
- Professional Development
- Job Stability in a growing industry
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
- Active NC Property and Casualty Insurance License.
- Excellent interpersonal and creative problem-solving skills.
- Demonstrate strong customer focus and an excellent phone manner.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency.
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