Receptionist / Customer Service Representative

1 week ago

Westlake Village, CA, United States Drybar Full time
Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us thats blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

  • Competitive hourly wages beginning at $17.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses AND get up to $10 for every membership you sell.
  • Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access
  • Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
  • We LOVE to promote from within If you have what it takes, we got you covered.
  • FREE BLOWOUTS for all employees

We are looking for a receptionist who has:

  • 1+ years in a fast-paced, customer service environment.
  • Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
  • Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
  • Organize and execute shop flow between clients and team members in a positive manner.
  • Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
  • Optimize and maximize appointments with reservation system and ensure timely communication to team.
  • Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
  • Maintain clear communication with shop management about overall shop operations.
  • Demonstrate strong communication skills, is a self-starter, and possesses excellent problem-solving skills. Ability to multi-task with ease.
  • Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
  • High school diploma required.

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