Regional Account Manager

HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology. Our mission is to improve the quality of life for patients through compassionate and consistent care, while supporting our partners with reliable, integrated healthcare solutions tailored to the unique needs of senior populations.

HealthDrive is seeking a dedicated Regional Account Manager Primary Care to join our Field Operations team in Maryland. This position carries a dual responsibility for both account management and retention of an existing territory facility account base, while additionally selling the depth and scope of HealthDrive's multi-disciplinary medical and dental contract services to current and new prospective nursing homes and assisted living facilities.

Act as field liaison between HealthDrive and our facility customers.

Adopt HealthDrive philosophy of working within team selling/servicing approach to effectively maintain, build and grow facility account base and corresponding resulting revenue.

With guidance of Senior Director of Operations (SDO) work to craft strategic plan toward building facility patient enrollment and recall.

In conjunction with direction from SDO, identify prospective area opportunities for new homes based on our ability to successfully service area and prospective contracts with adequate discipline-specific provider coverage.

Identify opportunities to leverage relationships in one facility to other facilities in chain or multi-facility system.

Initiate daily communication with SDO and Internal Field Operations team to discuss and timely resolve issues/concerns.

Educate nursing home admission, medical, clinical, administrative, social work, business office and other personnel relative to HealthDrive service program.

Build and maintain strong working relationships with all facility decision makers including Administrator, Director of Nursing, Social Worker, Business Office Manager and other key nursing home personnel.

Offer and introduce facility census audits and other reports to assist in identifying current patients enrolled for service(s) and identify qualified residents in an effort to improve provider productivity.

Attendance at local and regional trade shows and conferences.

Conduct facility in-services and other educational presentations.

Complete and timely respond to management with required updates and KPI's.

Other duties and tasks may be assigned as appropriate or necessary.

Skills & Specifications

The Regional Account Manager must have previous experience selling in a healthcare environment or nursing home company. Must have working knowledge of sales and marketing strategies. They must possess confidence, experience and skills to support organizational activities. This individual must have the ability to manage conflict, be a good communicator and an active listener, and possess strong decision-making skills. Must be comfortable commuting throughout Maryland to visit all customers.

Required Qualifications

• Active Licensed Practical Nurse (LPN) OR Registered Nurse (RN) in the state of Maryland.
• 35+ years of experience in healthcare account management, field operations, or client relations.
• Strong interpersonal skills with the ability to engage clinical and administrative staff at all levels.
• Highly organized with the ability to manage a field-based schedule and visit cadence.
• Valid driver's license and reliable transportation; daily in-state travel required.
• Ability to navigate computer systems and use basic office software effectively.

Preferred Qualifications

• Bachelor's degree
• Experience working in or with nursing homes or long-term care environments.
• Familiarity with primary care workflows in post-acute or senior care settings.

Additional Details

• Travel: Daily in-state travel within Maryland; minimum of 50 in-person visits per month, with multiple facility visits per day likely required.
• Work Setting: Hybrid remote work combined with on-site client visits.
• Benefits Include:
  • Health and dental insurance
  • 401(k) with company match
  • Paid time off
  • Mileage reimbursement