Customer Service Representative

19 hours ago

Minneapolis, MN, United States Hero Home Services Full time
Customer Service Representative (CSR)

At Hero, we're more than a service provider; we're a partner in ensuring comfort, safety, and community well-being for the Twin Cities. Our Customer Service Representatives support this mission by providing an exceptional customer-focused experience across calls, texts and emails. As a CSR you'll work closely with our Dispatch team to ensure our service experts are running at capacity and to provide our customers with a seamless experience from their initial call all the way through their service appointment and beyond.

Location: Bloomington Office

Overtime is offered by management when available, and may at times be required

Essential Job Duties:

  • Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer.
  • Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity.
  • Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively.
  • Update and maintain information in our customer database with accuracy.
  • Practice first call resolution when handling calls.
  • Other duties as assigned by management.

Knowledge, Skills, and Abilities:

  • Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information.
  • High attention to detail and organizational skills.
  • Ability to work independently and adapt to change.
  • Able to communicate professionally, clearly and concisely with other team members, management, and customers.
  • Demonstrates a strong ability to multi-task and problem solve with a sense of urgency.
  • ServiceTitan experience preferred but not required.
  • Ontime and prepared to work before the scheduled start time for your shift.

Pay & Incentives:

  • 40 hours per week at the hourly pay as negotiated upon hire
  • Weekly performance incentives
  • Pay increases are given based upon our Hero CSR Performance Levels, not based on time employed with company
  • Full benefits, including medical, vision and dental insurance plus 401k and employee discounts

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.

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