Cyber Client Manager

Are you a cyber insurance specialist ready to play a crucial role in the specialized coverage expertise of a dynamic insurance brokerage? As a Cyber Client Manager at M3, you'll be at the forefront of our cyber insurance operations, providing expert support to our Property & Casualty Sales Team while serving as the go-to resource for cyber products and coverage solutions. This role offers an exciting blend of technical insurance expertise, client service excellence, and specialized product knowledge, making it an ideal opportunity for insurance professionals looking to specialize in the rapidly growing cyber insurance sector.

How You Will Make an Impact:

• Provide coverage expertise for current M3 clients and prospects, leading the placement of cyber business through quoting and binding processes.
• Act as an internal resource for sales and service teams, answering complex client questions on cyber applications and processes while supporting specialized coverage needs.
• Deliver exceptional client service including policy processing, coverage reviews, claims advocacy, and responding to customer service inquiries related to cyber policies and coverages.
• Collaborate with the Cyber Sales Team and underwriters on new business and renewals, ensuring proper insurance placement and meeting critical deadlines for policy expirations and appointments.
• Create client-facing educational materials and documentation in partnership with the Cyber Client Executive, including cyber dictionaries and process overviews.
• Process new and renewal policies, prepare binders and certificates of insurance, handle carrier inquiries, and manage billing and accounting functions for cyber policies.
• Support the development of new procedures to streamline workflow and efficiency within the cyber insurance specialty area.

What You Will Need to Succeed:

• High school diploma or equivalent is required; additional education in commercial insurance is desired.
• Minimum of two years property and casualty insurance agency or company experience, with cyber insurance knowledge highly valued.
• Property & Casualty agent's license or willingness to obtain within onboarding timeframe.
• Strong customer service orientation with proven ability to anticipate client needs and maintain long-lasting relationships.
• Excellent communication skills, both written and verbal, with ability to explain complex cyber insurance concepts clearly.
• Demonstrated problem-solving abilities and technical knowledge in insurance products and markets.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and insurance agency management systems.
• Broad knowledge of insurance products, markets, and workflow procedures.

Join Us:

Your role at M3 won't be about the boundaries presented in a job description it's about the possibilities that you can envision once you walk through the doors on your first day. We're looking for people ready to take control of their career and excited to make a real impact with their position.

Who We Are:

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we're privately owned and independent which means we're doing what's best for our clients not what's best for Wall Street or private equity.

What Draws People to M3:

• Autonomy Being able to work towards a common goal, but how you get there is an open book.
• Immediate Impact Every M3er can make an impact, from day one in any role.
• Powered by Team Be a part of a close-knit group of team members with whom you build trust and share responsibility.
• People Every M3er is unique in their own way, M3 is a collection of unique achievers.
• At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely while still fostering collaboration and innovation in-person in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Benefits as an M3er:

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.

Diversity, Equity & Inclusion:

M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.

Equal Employment Opportunity:

M3 is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law. In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans' status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.

This commitment is reflected in all M3's practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment. All matters relating to employment are based upon ability to perform the job.

In the best interests of M3 and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.