Field Support Analyst

5 days ago

Milwaukee, WI, United States Educated Solutions Corp Full time

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Business Owner/Director of Business Operations/Consultant/Recruiter

Job Title: Field Support Analyst

Employment Time: Full-Time

Our client, a leader in commercial real estate, is seeking a Field Support Analyst to deliver technical support and proactive customer service across multiple locations.This role is onsite and requires local presence. This is a contract opportunity with the potential to convert to a full-time position, paying in the $28-29/hour range, depending on experience.

The key to this role is a solid background in IT support, combined with a strong customer service orientation. The ideal candidate will have experience resolving Level I & II technical issues, supporting hardware/software environments, and assisting with the coordination of equipment across dispersed locations. Candidates must have excellent communication skills and a willingness to collaborate across departments.

Key Responsibilities:

  • Provide daily desk-side and remote IT support for users across the organization
  • Manage and resolve support tickets in a timely and professional manner
  • Assist with the coordination and distribution of hardware throughout the country
  • Perform imaging, software installs, and troubleshooting for end-user devices
  • Support and administer Microsoft Windows 11, Office 365, InTune, Azure, and Active Directory
  • Backup and maintain network files and support antivirus/malware issues
  • Perform routine system administration and maintenance tasks
  • Assist with inventory tracking and warranty services for software and hardware
  • Offer informal training and guidance to team members as needed
  • Ensure consistent documentation and follow procedures for compliance and quality

Qualifications

  • 23 years of experience in IT or technical support roles
  • 5+ years in customer service-related roles
  • High School Diploma or equivalent with strong technical experience
  • Strong written and verbal communication skills
  • Ability to analyze, interpret, and respond to complex issues and multiple support scenarios

Preferred but not required

  • Microsoft certification (preferred)
  • Network+ and Dell Hardware certifications
  • Experience working with help desk or ticketing systems
  • Strong documentation, reporting, and organizational skills
  • Willingness to learn and contribute to team success
  • Ability to work independently and as part of a team
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology

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Inferred from the description for this job IT SYSTEMS SUPPORT ANALYST ASSOC, FCH - IT CLIENT TECHNOLOGIES

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