Client Service Coordinator

divh2Client Service Coordinator/h2pThe Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families./ppEssential Responsibilities And Tasks:/pulliLive and exemplify the Five Principles of Mars, Inc. within self and team./liliActively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team./liliMaximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients./liliProvide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pets health./liliEducate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services./liliAssist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service./liliAssist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarians instructions, selling retail products and scheduling future appointments./liliManage the finances by maintaining accurate balances and utilizing proper opening and closing procedures./liliConduct administrative functions as necessary./liliOther job duties as assigned./li/ulpThe Five Principles:/pulliQuality The consumer is our boss, quality is our work and value for money is our goal./liliResponsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others./liliMutuality A mutual benefit is a shared benefit; a shared benefit will endure./liliEfficiency We use resources to the full, waste nothing and do only what we can do best./liliFreedom We need freedom to shape our future; we need profit to remain free./li/ulpHiring Qualifications / Competencies:/pulliLeadership/liliCustomer Focus/liliPeer Relationships/liliIntegrity Trust/liliAction Oriented/liliListening/liliFunctional/liliPreventative care and OWPs/liliCommunication Skills/liliClient Service Skills/liliPriority Setting/liliTime Management/li/ulpCapabilities And Experience (Can Do):/pulliAbility to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration./liliCommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills./liliOrganizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order./liliProblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions./liliClient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service./liliIntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions./liliMathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement./liliComputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc./li/ulpAttitudes (Will Do):/pulliInitiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done./liliIntegrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment./liliCooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others./liliFlexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned./liliIndependence Able and willing to perform tasks and duties without supervision./liliTolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations./li/ulpSpecial Working Conditions:/pulliAbility to work at a computer for long periods of time./liliAbility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)/liliClient needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings./liliMust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently./liliThe noise level in the work environment is moderately high./liliRequires sufficient ambulatory skills in order to perform duties while at hospital./liliAbility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds./liliRequires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment./liliSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus./liliAssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances./li/ulpExperience, Education And/Or Training:/pulliHigh School Diploma or equivalent preferred./liliMust be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances./liliOne year related experience required with customer service preferred./liliMedical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred./li/ul/div