Customer Service Support Specialist

7 days ago

Memphis, TN, United States Supreme Staffing Services Inc Full time

This range is provided by Supreme Staffing. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Connect has partnered with our client in Memphis to find a Customer Service Representative

Position Title: Customer Service Representative

Pay: $20+ DOE

Schedule: 8am-5pm M-F

Location: Stateline & Crumpler

Position Type: DIRECT HIRE

Dress Code: Business Casual

Benefits & appreciation: Medical, Dental, Vision, 401(k), Life Insurance, PTO, Vacation, & More

Job Overview: As a Customer Service Representative, you will be the first point of contact for customers, helping them with inquiries, technical issues, and product support. You will ensure customers have a smooth and positive experience by providing accurate, timely, and friendly service. Your role is essential in building customer trust and satisfaction.

Key Responsibilities:

  • Respond quickly and accurately to customer emails, phone calls, and requests.
  • Resolve product or order issues by troubleshooting and offering solutions.
  • Assist with order tracking, delivery updates, and shipping inquiries.
  • Keep detailed records of customer interactions in our CRM system (NetSuite).
  • Escalate complex issues to the appropriate team when needed.
  • Help customers learn how to use our products effectively.
  • Communicate clearly with customers about updates and the next steps.
  • Collaborate with other teams (Operations, Sales, Accounting, etc.) to resolve issues.
  • Meet service level expectations by responding to inquiries within 24-48 hours.
  • Test and troubleshoot reported issues to identify the root cause.
  • Provide feedback in team meetings to help improve processes.
  • Stay informed about product updates and new features.

Qualifications:

  • Experience: At least 5 years in customer service or a related role, with knowledge of CRM systems and administrative tasks.

Skills:

  • Strong communication skills, both written and verbal.
  • Excellent problem-solving and multitasking abilities.
  • Ability to work independently and as part of a team.
  • Proficient in using computers and Microsoft Office.
  • Comfortable working in a fast-paced, detail-oriented environment.
  • Empathetic, adaptable, and proactive in addressing customer needs.
  • Must be able to handle both inbound and outbound calls.
  • Strong empathy and a desire to help others.
  • Active listener with a focus on understanding customer needs.
  • Driven by a service-oriented mindset.

Physical Demands:

  • Job may involve sitting, standing, talking, and repetitive motions.
  • This position is key to ensuring our customers receive the best possible service and support. If you're looking to join a dynamic team and make a real impact, we'd love to hear from you
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Administrative, and Distribution

Industries

Industrial Machinery Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Mattress and Blinds Manufacturing

#J-18808-Ljbffr

  • Dispatcher-Service Support Specialist

    3 days ago

    Memphis, TN, United States PT Holdings LLC Full time

    Description Position at General Parts GroupDispatch Service Support Specialist Unlock Your Potential as a Service Support Specialist! Position Summary: Are you ready to be an integral part of our team? We're seeking a Dispatch Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments including warehouse...

  • Dispatcher-Service Support Specialist

    11 hours ago

    Memphis, TN, United States PT Holdings LLC Full time

    Description Position at General Parts GroupDispatch Service Support Specialist Unlock Your Potential as a Service Support Specialist! Position Summary: Are you ready to be an integral part of our team? We're seeking a Dispatch Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments including warehouse...

  • Pharma Support Services Specialist

    1 week ago

    Memphis, TN, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate...

  • Pharma Support Services Specialist

    6 days ago

    Memphis, TN, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate...

  • Pharma Support Services Specialist

    8 hours ago

    Memphis, TN, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate...

  • Customer Support Specialist III

    6 days ago

    Memphis, TN, United States ECS Limited Full time

    ECS is seeking a Customer Support Specialist III to work in Memphis, TN/Remote. This role will require onsite training and occasional onsite meetings. ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine...

  • Customer Support Specialist III

    2 weeks ago

    Memphis, TN, United States ECS Limited Full time

    ECS is seeking a Customer Support Specialist III to work in Memphis, TN/Remote. This role will require onsite training and occasional onsite meetings. ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine...

  • Customer Support Specialist IV

    2 weeks ago

    Memphis, TN, United States ECS Limited Full time

    ECS is seeking a Customer Support Specialist IV to work in our Memphis, TN office. Respond to customer issues via phone and email. Provide technical support to computer users with varying degrees of experience. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer...

  • Customer Support Specialist IV

    2 weeks ago

    Memphis, TN, United States ECS Limited Full time

    ECS is seeking a Customer Support Specialist IV to work in our Memphis, TN office. Respond to customer issues via phone and email. Provide technical support to computer users with varying degrees of experience. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer...

  • Customer Service

    3 days ago

    Memphis, TN, United States U-Haul Full time

    A leading moving and storage service provider is seeking a friendly and motivated Customer Service Representative in Memphis, TN. The role involves assisting customers, managing rentals with technology, and ensuring equipment maintenance. Ideal candidates have a valid drivers license and a high school diploma. The position offers on-the-job education, career...