Medical Assistant Team Lead

The Power of Every One

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Job Title

Medical Assistant Team Lead - Family Medicine

Location

Dover

Facility

Union Hospital

Department

UPS Central-Cleveland Clinic Union Hospital

Job Code

C99898

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital's values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.

Job Details

The Family Medicine team is uniquely trained to care for patients as a whole person, regardless of age or sex. The cornerstone of Family Medicine is an ongoing, personal relationship between caregivers and patients to achieve the best possible health outcomes. By joining the Family Medicine team as a Medical Assistant Team Lead, you will collaborate with fellow staff to create a welcoming, comfortable environment for patients, families, and visitors. You will assist with medication management, patient monitoring, administrative tasks, and more. Because you will be a Team Lead in this role, you will also act as a mentor to the other Medical Assistants and be the first in line to help solve patients' problems. All your work helps ensure the best possible health outcomes.

A caregiver in this position works Monday-Friday from 8:00AM 4:30PM. Start and end times are flexible.

Responsibilities

Assist with performing screenings and treatments by gathering and updating information related to health maintenance, identifying medication changes, updating allergy information, collecting specimens, performing tests, and documenting patient care.

Monitor and communicate changes in patient condition.

Administer specific medications under the direction of the provider.

Maintain equipment, medical supplies, and examination areas.

Perform administrative/clerical duties, such as filing, reception, scheduling, data entry, and patient registration.

Collaborate with nursing leadership for department initiatives and outcomes, promote engagement, and assist with team building initiatives and onboarding of new medical assistants and ambulatory clinical technicians.

Assist with communication and implementation of best practices within the clinical area.

Provide feedback to the Nurse Manager/designee on medical assistants and ambulatory clinical technicians for new hire, mid-year, and annual reviews.

Coordinate activities including holding huddles, department meetings, and day to day staffing coverage for medical assistants and ambulatory clinical technicians.

Participate in clinical and departmental meetings and ensure information sharing with other team members.

Collaborate with nursing and physician leadership for issues involving clinical decision making.

Minimum Qualifications

Graduate from an accredited Medical Assisting program or military training as a hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1). Three years of recent clinical experience as a Medical Assistant. Completion of a clinical externship or extensive clinical experience. Current demonstrated clinical competency. Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross.

Preferred Qualifications

American Academy of Medical Assistants (AAMA) certification

Physical Requirements

• Manual dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.
• Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Note: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.

---