BDC Service Representative

Location: West Covina, CA (On site) | Type: Full Time | Pay Range: $18.00 per hour + Bonuses (No cap)

The BDC Service Representative is responsible for handling inbound and outbound communication with customers regarding service appointments, inquiries, and follow-ups. This position requires a proactive and detail-oriented individual who can effectively prioritize tasks and provide timely assistance to customers. The BDC Service Representative plays a key role in maximizing service department efficiency, customer retention, and overall dealership profitability.

What You'll Do:

• Manage inbound calls, emails, and online chat inquiries related to service appointments, pricing, and inquiries.
• Initiate outbound calls to schedule service appointments, follow up on service visits, and gather customer feedback.
• Provide accurate and detailed information to customers regarding service offerings, pricing, and dealership policies.
• Ensure all customer interactions are handled with professionalism, courtesy, and efficiency.
• Schedule service appointments based on customer preferences, service advisor availability, and dealership capacity.
• Coordinate with service advisors and technicians to optimize appointment scheduling and minimize downtime.
• Confirm service appointments with customers via phone, email, or text message to ensure attendance.
• Follow up with customers after service appointments to ensure satisfaction and address any concerns or issues.
• Solicit feedback from customers regarding their service experience and relay relevant information to management for continuous improvement.
• Maintain ongoing communication with customers to build rapport and encourage repeat business.
• Accurately record customer information, service requests, and appointment details in dealership CRM system.
• Update customer records with relevant notes, service history, and communication logs for future reference.
• Assist in maintaining an organized and up-to-date database of customer information for marketing and communication purposes.
• Collaborate with service advisors, technicians, and other dealership staff to ensure seamless customer service experiences.
• Communicate relevant customer information and appointment details to service department personnel to facilitate efficient workflow.
• Participate in team meetings and training sessions to enhance product knowledge, customer service skills, and overall performance.

What You'll Need:

• Previous experience in a customer service, call center, or automotive industry preferred.
• Strong communication skills, both verbal and written.
• Proficiency in computer applications, including CRM systems, email, and Microsoft Office.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-focused attitude with a commitment to providing exceptional service.
• Willingness to work flexible hours, including evenings and weekends, as needed.

What We Offer:

• Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
• Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
• Time to Recharge Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
• Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.