Bilingual Customer Service Representative

Nazdar has been in business for over 100 years and is one of the leading ink manufacturers for screen and wide-format inkjet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate? Membrane Switch, Roll Label, Sign, and Textile decorating markets.

Nazdar Ink Technologies is actively seeking to fill an open position for a remote International Customer Service Representative. Our Customer Service team provides world-class service by striving to consistently delight our customers and provide them with quality experiences. As an International CSR, you will perform various customer service and clerical duties relating to the export of products to international branches, distributors and customers, providing customer support by handling inquiries as they relate to pricing, product availability, order processing and follow-up for our international customers. Successful individuals in this role will have a passion for customer service, possess strong capabilities in multi-tasking and utilization of system resources.

• Act as the first point of contact for customer and sales team inquiries.
• Process customer requests for proformas and orders, pricing and shipping quotes, availability and other information received via email, fax, phone for products and services.
• Work with production, export shipping, color matching and transportation companies to establish a timeline for deliveries.
• Interpret and respond to correspondence from existing and potential international customers and distributors.
• Prepare necessary export documentation.
• Provide timely follow-up to customers upon order shipment with all pertinent export documentation and shipping details.
• Make best use of all resources/tools and technology to identify, research and resolve customer issues.
• Participate in ongoing training and engage in self-development to stay abreast of product, service, technology and process/policy changes.
• Recommend process improvements to improve service, efficiency and accuracy.
• Build positive and cooperative relationships with customers and coworkers.
• Meet or exceed required attendance, schedule adherence, quality and other productivity related goals.
• Assist with other duties as directed by supervisor.
• Perform job according to pre-established safety, quality, and efficiency standard operating procedures.

• Bilingual in English and Spanish.
• Minimum high school education or equivalent (GED) required.
• Strong proficiency in Microsoft Excel, Word, and Outlook.
• Previous experience working with an ERP or CRM and the ability to learn new systems.
• Minimum of three to five years of superior customer service experience, preferably international.
• Ability to learn new technology and tasks quickly.
• One to three years of direct experience in a printing environment is a plus.
• Knowledge of export documentation and international shipping preferred.

We are an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs, and career growth opportunities. Our benefits include medical, dental, vision, 401(k), life insurance, flexible spending account options, paid short-term and long-term disability, paid time off, and paid company holidays. We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect in a workplace people do extraordinary things.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Printing Services

Location: Lenexa, KS (remote)