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Community Aide

20 hours ago

Provo, UT, United States Utah Staffing Full time
Community Aide

The Community Aide supports Student Family Housing management by fostering a safe and welcoming residential community, providing after-hours lockout assistance, and completing assigned operational and community-related duties. This role serves as a resource to residents while assisting management in maintaining housing standards and services.

What You'll Do In This Role

Community Support & Resident Engagement:

  • Work to build a cohesive and welcoming community among residents
  • Be available to residents to answer questions and provide guidance
  • Meet new residents, explain housing policies, and distribute mail keys
  • Serve as a positive example of BYU standards and Student Family Housing guidelines

Policy Compliance & Inspections:

  • Conduct weekly walkthroughs of assigned areas
  • Check stairwells, balconies, landings and common areas for compliance
  • Work with residents using an educational approach to resolve concerns
  • Perform winter semester wellness and safety inspections of apartments

Event Support, Communication, & Area Coordination:

  • Attend required trainings and staff meetings
  • Assist with housing events, activities, and community communication
  • Post notices, flyers, and maintain bulletin boards as needed
  • Coordinate area clean-ups and seasonal snow removal efforts

Administrative & Office Support:

  • Assist Student Family Housing management with assigned administrative and operational tasks
  • Support office operations during peak periods, staff absences, or special projects
  • Perform other housing-related duties as assigned by management

After-Hours Lockout & On-Call Assistance:

  • Respond to after-hours calls during assigned on-call shifts
  • Verify residents identity using housing systems
  • Meet residents at designated locations and issue temporary keys
  • Log key usage and report activity for next-day office follow up

Safety, Security, & Independent Decision-Making:

  • Perform duties independently during overnight, weekend, and holiday hours
  • Follow all housing safety, access, and confidentiality policies
  • Drive housing vehicles when required between housing areas
  • Report incidents and concerns to housing management
What Qualifies You For This Role

Minimum education/experience required:

  • No formal education is required
  • Must be eligible to live in BYU Student Family Housing
  • Ability to work independently and responsibly
  • Availability for occasional overnight, weekend, and holiday on-call shifts
  • Legally eligible to drive in the United States

Preferred:

  • Prior housing, community leadership, or customer service experience
  • Familiarity with BYU policies and residential housing environments

Pay Level: 46

Typical Starting Pay: Depends on Experience