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Director of Entertainment Operations
2 hours ago
Northfield, Ohio
The show comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like you to create unique and show-stopping experiences for our guests.
The Director of Entertainment is responsible for providing leadership, oversight, and integration of all initiatives and directives developed through the Entertainment COE for the assigned properties' Entertainment divisions, encompassing a combination of technical production, box office, and showroom management teams. In collaboration with the Entertainment COE, the Director will execute on the strategic direction of the property entertainment venues with accountability for staffing, guest service, employee engagement, and profitability of the Entertainment division for assigned properties.
The day-to-day:
- Establishes and directs the execution of the operating plan for assigned venues, consistent with the strategic vision of the Entertainment division and the properties
- Oversees theater operations and various technical aspects of venues under their direction including all maintenance and repairs. Collaborate with development team to create and plan new entertainment concepts and execute on established plans
- Oversees property ticketing sales and management of box offices for venues assigned, maintaining two-way dialogue with corporate ticketing on inventory and yield management
- Oversees production elements of various nonticketed events. This includes all band/act setups and teardowns. Strong collaboration with property based special events teams to execute on their established strategies for other events (e.g. casino tournaments and brand activation events)
- Manages monthly/annual departmental budget/forecast; provides supporting documentation for senior management's review, when necessary. Monitors departmental expenditures, prepares justification for budget variations, and projects increases for new projects. Recommends capital expenditures to maintain optimal operating environment
- Manages client and property stakeholder relationships and cross functional interfaces at multiple levels within the Entertainment division and throughout the Company
- Drives employee engagement and guest experience through coaching, training, and development.
The ideal candidate:
- Brings 4+ years of prior relevant experience in production, showroom, or entertainment operations, with a strong background in ticketing, production, bookings, and event management.
- Has demonstrated success building and maintaining relationships with agents and agencies, supporting seamless programming and event execution.
- Possesses solid financial acumen, including hands-on experience with budgeting, profit and loss management, labor cost control, purchasing, forecasting, and capital project management. Experience managing a showroom and box office is preferred, as is prior experience working within a similar resort environment.
- A bachelor's degree is preferred but not required
The perks & benefits:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & income protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
