V104- Client Services Coordinator

2 weeks ago

Columbus, OH, United States DUCK Full time
Client Services Coordinator

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022

Join Job Duck as a Client Services Coordinator and become an integral part of a dynamic team dedicated to delivering exceptional client service. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling. Your ability to organize information, maintain attention to detail, and communicate effectively will make a direct impact on client satisfaction and operational efficiency. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values precision in every task.

Salary Range: $1,150 USD to $1,220 USD

Responsibilities include, but are not limited to:

  • Negotiate with providers after training to secure favorable outcomes for clients
  • Coordinate timely follow-ups with relevant stakeholders
  • Accurately document all findings and interactions in the CRM system
  • Communicate with multiple providers and consolidate inquiries when possible to optimize efficiency
  • Contact providers on behalf of clients to request and review outstanding invoices, verify balances, and confirm insurance coverage applicability
  • Manage call volume and ensure responsiveness to client needs
  • Maintain professionalism and confidentiality in all communications

Requirements:

Location: Virginia, US. (Remote support for U.S.-based office) Time Zone: EST Office Hours: 8:30 AM 5:30 PM EST Software/Tools: CRM: Neos VoIP: Intermedia Internal Communication: Neos, Zoom Email: Neos Calendar: Neos Expected Call Volume: Minimum of 50 calls per week

Required Skills:

Minimum of 1 year of experience in client-facing roles or customer service Strong organizational and time-management skills Excellent verbal and written communication in English and Spanish Ability to handle multiple tasks and prioritize effectively Detail-oriented with a high level of accuracy Problem-solving and negotiation skills Comfortable working with CRM systems and VoIP tools Professional demeanor and client-focused mindset

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