Project Manager
1 day ago
Full-Time.
Bureau of Engraving and Printing, District Currency Facility (DCF), 14th and C Street SW, Washington, D.C. 20228
Qualifications- Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
- At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).
- At least one (1) year of computer experience, including use of MS Office Suite applications.
- Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
- Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
- Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.
- Serve as the primary liaison with the Contracting Officer's Representative (COR) and exercise full authority for daily contract operations.
- Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
- Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
- Conduct and oversee guided tours of the BEP currency production floor as needed.
- Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
- Coordinate and respond to special requests, VIP visits, and educational groups.
- Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
- Maintain compliance with BEP safety, security, privacy, and environmental policies.
- Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
- Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
- Lead the contractor team in maintaining a professional visitor experience, including crowd management, accessibility accommodations, and visitor engagement.
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