Tenant Services Coordinator, Master Lease Program

Join to apply for the Tenant Services Coordinator, Master Lease Program - 315 W 94th role at RiseBoro Community Partnership.

Location: 315 WEST 94TH STREET, NEW YORK, NY

Type: Full Time

Hourly Pay: $30.22 - $32.97

Shift: Day Shift

Essential Duties and Responsibilities:

• Actively coordinate day?to?day on?site services for tenants on a caseload of approximately 2025 households, ensuring all service provision reflects RiseBoros mission.
• Complete needs assessments, develop ongoing tenant?centered support plans, and document successful completion of tasks and objectives.
• Provide ongoing case management, assistance, and advocacy, offering information and referrals to community services as needed.
• Ensure tenants maintain housing subsidy and benefits required to remain in permanent housing.
• Assist tenants in obtaining and maintaining all government benefits for which they qualify, conducting advocacy as needed.
• Facilitate informal support networks among tenants through educational workshops, social activities, and celebrations, translating as needed.
• Educate residents on available on?site services and other community resources.
• Prepare and maintain up?to?date records and resident files, including personal and eligibility information, records of services provided, and all relevant correspondence.
• Conduct monitoring services through friendly visits, telephone reassurance calls, and periodic inspections with property management staff.
• Collaborate with community partners to ensure residents can age in place, coordinating home?care services and discharge planning from inpatient facilities.
• Communicate with property management and maintenance staff on resident issues, obtaining records of incidents and hospitalizations during off?hours.
• Participate in case conferences and coordinate with other program staff to ensure tenant and programmatic success.
• Monitor recreational activities such as art, yoga, and gardening sessions as needed.
• Additional responsibilities may be added as the position evolves.
  

Competencies:

• Team player, willing to work with a diverse population.
• Ability to problem?solve and work independently.
• Experience working with homeless populations and/or seniors and older adults with comorbid diagnoses such as substance abuse, mental health, medical health, or related conditions.
• 1 year or more of human service/case management experience required.
• Bilingual English/Spanish required.
• Flexible to accommodate weekend hours as needed; must be available for evening hours to meet tenant needs.
• Commitment to RiseBoros mission of unleashing the potential of communities to thrive, no matter the odds.
  

Education and Experience:

• Bachelors Degree in social work, psychology, human services, sociology or a related field required.
  

Equal Employment Opportunity (EEO)/Affirmative Action Policy:

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay?off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.