Customer Service Representative

5 days ago

Frankfort, KY, United States Contact Government Services LLC Full time
Customer Service Representative

Frankfort, KY / Remote

Office Support / Full Time Remote

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and Attributes for Success:

- Reply to calls and emails from the public.

- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.

- Document your communications in our database.

Qualifications:

- Fully fluent in English and/or Spanish (both written and verbal)

- High School diploma or General Educational Development (GED) certificate

- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, You Will Also Have:

- Ability to follow policies, procedures, and regulations.

- Ability to navigate a content management system, other applications and related web sites.

- Strong written and verbal communication skills.

- Excellent customer service, dependability and time management skills.

- Keyboarding proficiency of at least 40 words per minute.

- Call Center (omnichannel) background a plus.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation

  • Bilingual Customer Service Representative

    2 days ago

    Frankfort, KY, United States Surge Staffing Full time

    Surge Staffing - JobID: 500-34-205514-0-3667042-0 [Customer Service Representative] As a Customer Service Representative at Surge Staffing, you'll: Conduct service calls to ensure quality customer service; Conduct outside sales calls to obtain new business partnerships and customers; Present customers with additional Surge Staffing products and services;...

  • Customer Service Representative

    17 hours ago

    Frankfort, KY, United States FiveStar Full time

    General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean. Essential Job Duties:Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making...

  • Customer Service Representative

    2 weeks ago

    Frankfort, KY, United States Investors Heritage Solutions, Inc Full time

    About Investors Heritage Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions...

  • Customer Service Representative

    2 weeks ago

    Frankfort, KY, United States Investors Heritage Solutions, Inc Full time

    About Investors Heritage Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions...

  • Customer Service Representative

    10 hours ago

    Frankfort, KY, United States Investors Heritage Solutions, Inc Full time

    About Investors Heritage Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions...

  • Customer Service Representative

    7 days ago

    Frankfort, KY, United States Big I Kentucky Full time

    Benefits: Health insurance Paid time off Vision insurance The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific...

  • Customer Service Representative

    2 weeks ago

    Frankfort, KY, United States Big I Kentucky Full time

    Benefits: Health insurance Paid time off Vision insurance The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific...

  • Customer Service Representative

    4 days ago

    Frankfort, KY, United States Big I Kentucky Full time

    Benefits: Health insurance Paid time off Vision insurance The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific...

  • Customer Service Representative

    12 hours ago

    Frankfort, KY, United States Big I Kentucky Full time

    Benefits: Health insurance Paid time off Vision insurance The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific...

  • Customer Service Representative

    2 weeks ago

    Frankfort, KY, United States WesBanco Bank, Inc. Full time

    Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing...