Order Management Specialist, Returns
10 hours ago
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers from Fortune 500 enterprises to small businesses across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
About the Role:
As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with its SFDC representation. Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
What You'll Do:
- Process customer replacement requests, ensuring accurate entry and tracking in the system.
- Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options.
- Working on returns cases
- Sales Order creation for additional hardware
- Churn processing/management
- Help Sales and Fulfilment teams through quote to cash process
- Working on Salesforce and Zuora
- Creating Shipping Label
- Churn processing management
- Handling Account reconciliations
- Guiding stakeholders on returning equipments
What We're Looking For:
- Technical Acumen with understanding of customer delivery process
- Good stakeholder communications
- Strong analytical skills with numbers
- Proficient with deadlines & time-sensitive work
- Strong Business Communication Skills in English.
- Internship work experience, preferably in an Operations environment.
- Proficient experience with Microsoft Excel and Word.
- Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
- Very organized, meticulous, and detailed in entering information
- Ability to effectively prioritize and multi-task in high volume workload situations
- Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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