Merchandise Associate

Merchandise Associate - University of Michigan-Game Day Staff

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen

Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property, and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

The Merchandise Associate will report directly to the supervisor on duty while working closely with the other sales associates & management to deliver legendary customer service surrounding University of Michigan Game Day events. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

Essential Functions

• Customer Service Provide fun and professional environment for teammates and fans
• Proactively greet guests and assist all customers
• Uphold Legends standards and policies
• Sales Accurately ring in sales and handle cash amounts in a timely manner on the Point of Sale terminal
• Ensure that you are educated on the products and services sold throughout the Stadium
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up prior to event
• Assist with stocking of merchandise
• Perform other duties as assigned by supervision

Qualifications

• All applicants must be at least 18 years of age
• High school diploma or equivalent. College degree preferred
• Energetic, self-motivated, warm, and friendly personality
• Must be collaborative and a team player
• Willingness and drive to exceed guest expectations
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Basic math skills; ability to accurately count change and balance bank
• Must be able to work in a fast paced and continuously changing environment
• Able to bend and squat and walk/stand for extended periods of time
• Ability to transport up to 30 lbs on a continuous basis
• Ability to work independently or in a team during set up and to get tasks done quickly
• Ability to communicate effectively with supervisor and guests
• Must be flexible to work events at Georgia Tech athletic venues including late nights, weekends, and holidays
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Compensation

Competitive Hourly Pay

Working Conditions

Location: On Site - University of Michigan Ann Arbor, MI

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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