Support Analyst

1 week ago

Nashville, TN, United States Page Mechanical Group Inc Full time

We are a tight-knit group of IT professionals working in an environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate is a tech-savvy Support Analyst that has to know the whys and not just the this is how approach. If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit

WHAT YOU WILL DO
  • Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
  • Complete onsite and remote workstation deployments
  • Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services
  • Perform user account/profile administration duties
  • Assist with Service Desk phone support queue, including ticket creation and triage
  • Publish documentation for client specific setups and procedures
  • Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
  • On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm
WHAT WE NEED YOU TO BRING
  • At least 1 year of professional IT experience
  • Help desk and ticketing system experience preferred
  • Experience with user account/profile administration
  • Remote Desktop support
    • Microsoft 365/Google tenant administration and troubleshooting
  • Working knowledge of IT infrastructure components and services (DNS, Print, File)
  • Advanced printer/peripheral device troubleshooting
  • TCP/IP, DNS, and DHCP
  • Professional appearance & demeanor
  • Reliable transportation

WHAT YOU WILL ENJOY
  • 100% Company-paid medical, dental, vision, and basic life insurance
  • 401(k) with employer matching
  • Collaborative and growth-focused work culture
  • Paid time off (first year starts at 3 weeks)
  • Company laptop and smartphone

We are in pursuit of passionate and driven people with a mind for solving problems and who keep the customer first. Our team members are leaders and communicators; people who take their work seriously but dont take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.

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