Project Manager

3 days ago

Fort Lauderdale, FL, United States i-payout Full time

The Project Lead/Manager will oversee strategic and operational projects that enhance i-payouts service delivery and related technology adoption. This role combines customer onboarding leadership, process optimization, and innovation through AI and emerging technologies. The ideal candidate is a proactive problem-solver with strong project management skills, technical acumen, and a customer?centric mindset.

Key Responsibilities

1. Customer Onboarding & Implementation

  • Lead end?to?end onboarding for new clients, ensuring smooth integration with i-payouts platform.
  • Coordinate cross?functional teams (IT, Compliance, Finance, Customer Success) to meet client requirements.
  • Develop onboarding frameworks, timelines, and KPIs for successful client activation.
  • Act as the primary point of contact for clients during implementation.

2. Operational Improvement & Optimization

  • Identify inefficiencies in current workflows and propose data?driven solutions.
  • Manage continuous improvement projects to enhance scalability, compliance, and cost?effectiveness.
  • Implement best practices for process automation and standardization.
  • Monitor operational metrics and report progress to senior leadership.
  • Drive initiatives to introduce AI?driven tools for customer support and predictive analytics.
  • Collaborate with IT and vendors to evaluate and implement emerging technologies.
  • Ensure technology adoption aligns with regulatory requirements and security standards.
  • Train internal teams on new tools and processes.

4. Project Management

  • Develop detailed project plans, budgets, and resource allocation strategies.
  • Use Agile or hybrid methodologies for efficient delivery.
  • Track milestones, manage risks, and ensure timely completion of projects.
  • Communicate project status to stakeholders and executive leadership.
Required Skills & Qualifications
  • Education: Bachelors degree in business, Technology, or related field (PMP or Agile certification preferred).
  • Experience:
  • 5+ years in project management within fintech, payments, or SaaS environments.
  • Proven track record in client onboarding and operational optimization.
  • Technical Skills:
  • Familiarity with AI/ML concepts, automation tools, and API integrations.
  • Proficiency in project management software (Jira, Asana, MS Project).
  • Soft Skills:
  • Strong communication and stakeholder management.
  • Analytical thinking and problem?solving.
  • Ability to lead cross?functional teams in a fast?paced environment.
Performance Metrics
  • Client onboarding success rate and time?to?value.
  • Reduction in operational inefficiencies and cost savings.
  • Successful implementation of AI/technology projects.
  • Stakeholder satisfaction and project delivery within scope and budget.
Seniority Level
  • Entry level
Employment type
  • Full?time
Job function
  • Project Management and Information Technology

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