Senior Systems Administrator

Serving as a senior advisor to the IT Manager, the Technology Senior Systems Administrator role is to assist in the development, configuration, deployment, and maintenance of all Commissioner's Precinct One Technology. This includes taking ownership of the on-premise server infrastructure to ensure its stability, performance, scalability, and security. Key responsibilities involve the hands-on administration of Windows Servers, Active Directory, DNS, DHCP, Group Policy framework, and IT Helpdesk. This position will also assist in the design and management of a new server virtualization environment, oversee data backup and recovery operations, and be a primary technical lead for resolving high-level end-user and infrastructure-related issues.

Essential duties and responsibilities include administering and maintaining on-premise Windows Servers, managing the entire user account lifecycle, developing, testing, and managing Group Policy Objects (GPOs) to enforce security policies and configure user and computer settings, asset management, and ensuring that repair tools, parts, and components are available for the timely resolution of service tickets.

Operational management involves performing on-site analysis, diagnosis, and resolution of complex desktop problems for end users, recommending and implementing corrective solutions, including off-site repair for remote users as needed, installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels, constructing, installing, and testing customized configurations based on various platforms and operating systems, and collaborating with Technology team members to ensure efficient operation of the organization's desktop computing environment.

Ticket-based support management includes processing incoming repair tickets and prioritizing them based on urgency and Memorandum of Understanding (MOU), acknowledging ticket assignments, diagnosing hardware and software issues, and following standard operating procedures (SOPs) to troubleshoot and resolve issues, updating ticket statuses, resolutions, and repair timelines in the ticket management system.

Laptop & PC imaging and repair involve PC setup, re-imaging, application installation, and software break/fix for PCs, troubleshooting and repairing hardware and software issues for laptops and PCs, including screen repairs, hard drive replacements, motherboard repairs, power issues, and other component failures, providing quick turnaround on repair requests to minimize client downtime, and providing conference room and audio-visual assistance, ensuring seamless operation for meetings and presentations.

Customer communication includes providing clear, professional communication regarding ticket status, expected repair timelines, and troubleshooting instructions to customers, following up with clients to ensure satisfaction with repairs and that all issues are resolved, documenting repair activities and solutions within the ticketing system, ensuring all information is accurate and up to date, escalating complex issues to senior technicians when necessary while maintaining ownership of the initial ticket, meeting repair timeframes as defined by MOUs to ensure customer satisfaction and minimal device downtime, managing and resolving multiple tickets simultaneously while maintaining quality standards, meeting the requirements of any MOUs between Harris County Commissioner Precinct One and any Harris County Department as needed, and other duties as assigned.

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.