Project Manager, Contact Center

Overview

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we are at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation, automation, and intelligent insights.

The Role

Presidio is seeking a seasoned, customer-facing Project Manager for our Contact Center Team. Facilitates and coordinates the implementation of large scale on premise and cloud contact center solutions with both short and extended timelines. The Project Manager is involved in all phases of the project from obtaining requirements to roll out, while maintaining budget, communications, and objectives of the overall project.

Responsibilities Include

• Performs day-to-day management of all phases of the project including obtaining project requirements, design, development, test, and deployment of each project.
• Completes critical path analyses and tracking to maintain an accurate and updated view of the activities and deliverables to ensure the project is delivered on time, within budget, and meets or exceeds customer satisfaction goals.
• Manages resource planning by partnering with internal management to determine the project approach, staffing, responsibilities, and schedules according to the project timeline.
• Manages projects while balancing appropriate gross margin and billable utilization targets as defined by annual goals.
• Monitors cost to provide accounting support for project time, materials, and services.
• Coordinates all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.
• Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations.
• Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes.
• Assures that all Statement of Work deliverables meet quality standards.
• Oversees change management on the overall project scope, according to a predefined change process, to meet project goals.
• Creates / maintains project schedules, risk mitigation plans, project budget, status reports, and all other project management-related documentation.
• Resolves client satisfaction issues and develops a partner relationship for the long-term benefit of the client, the vendor and Presidio.
• Remains up to date on relevant solutions to include:

• Cisco Contact Center Express and Enterprise
• Cisco Unified Communications
• Cisco Customer Voice Portal
• WebEx Contact Center and Contact Center Enterprise
• Amazon Connect
• Twilio Flex
• Google CCAI and Dialogflow

Required Skills and Professional Experience

• Must have Project Management experience in Technical solutions, such as Contact Center, DevOps, Cloud, and/or On Prem solutions.
• Proficient in MS Project a must
• PMP or Agile Certification (preferred)
• Bachelor's degree or equivalent experience and/or military experience
• 3+ years as a hands-on Project Manager managing technical VAR implementation projects and having customer facing experiences

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazersthinkers, builders, and collaboratorswho push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's nexttogether.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

For more information, visit www.presidio.com.

Applications will be accepted on a rolling basis.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

READ MORE ABOUT DISCRIMINATION PROTECTIONS UNDER FEDERAL LAW. If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes / CVs. Do not forward resumes / CVs to our careers email address. Presidio is not responsible for any fees related to unsolicited resumes / CVs.

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