Call Center Agent

2 weeks ago

Spokane, WA, United States 24 Hours Group Full time
Job Posting

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include:

  • Managing a whole lot of incoming and outgoing calls in the operations.
  • Identifying the needs of the client and finding solutions to it.
  • Answering inbound calls, converting them to leads, and later to towing jobs.

Working conditions include:

  • Remote
  • Shift-based in a Call Center that works 24/7.
  • Pacific Time Zone

Requirements:

Computer specifications:

  • Minimum Intel Specs:
  • Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory
  • Minimum AMD Specs:
  • Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory
  • Macintosh Specs:
  • Processor: Core i7/ i5 / M1/ M2
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory

Main Internet Speed Requirement:

  • Jitter: below 10ms
  • Latency: below 160ms
  • Upload: more than 25mbps
  • Download: more than 40 mbps
  • Using internet speedtest:
  • VoIP Speed Test | 8x8
  • Aircall's VoIP Speed Test | Aircall
  • VoIP Speed Test: Check Your Network Reliability (getvoip.com)

Power Backup:

  • A reliable power backup that could sustain a minimum of 8 hours (full shift)
  • Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

Internet Backup (Secondary internet):

  • Jitter: below 10ms
  • Latency: below 160ms
  • Upload: minimum of 25mbps
  • Download: minimum of 25mbps
  • Power and Internet Backup is a MUST.

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