Customer Service Assistant

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Salary offers are based on information contained within the application and any attachments (resume, certifications, etc.). Please ensure your profile and resume are up to date with all experience, education and skills you wish to be considered.

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We celebrate the strengths of individuals and collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters

Job Summary

Loudoun County's Department of Parks, Recreation, and Community Service is seeking qualified applicants for a full-time Customer Service Assistant. Following the directives of the designated supervisor, the individual is tasked with providing customer service and administrative support for the assigned department. This role is centered on providing services, information, and support to the public, while also managing daily tasks such as handling mail, phone communications, filing, registration, fee collection, counter assistance, and data entry administrative functions for the designated department The Customer Service Assistant may issue work instructions or provide direction to volunteers and other personnel as designated.

We are currently hiring for the following location(s):
* Ashburn Recreation & Community Center, Ashburn, VA

Responsibilities include, but are not limited to:
* Delivers polite and prompt customer service to County personnel, vendors, citizens, and other visitors; directs customers to the relevant staff.
* Manages participant files and records as necessary for the oversight and assessment of the program.
* Oversees telephone communications within the office.
* May carry out additional critical job responsibilities pertinent to the specific role and departmental assignment.

Hiring salary is commensurate with experience.

Minimum Qualifications

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Preferred Qualifications:
* Bachelor's degree in Recreation or Leisure Studies or related field and one (1) year of experience in customer service and/or front desk operations.
* One year of experience working in a recreation center or community center setting.
* Experience working RecTrac Point-of-Sale System.
* CPRP- Certified Park & Recreation Professional.
* Bilingual skills are preferred.

Job Contingencies and Special Requirements

Must undergo criminal, credit, and DMV background checks. Driver's license must be valid, and driving record must be good. The driver's record may be subject to an annual review to ensure ongoing qualification.

*This position functions as the Customer Service Specialist during the Closing shift. Closing shifts occur on weekdays from 2:00 PM to 10:00 PM and on weekends from 12:00 PM to 8:00 PM. The work schedule is liable to change based on operational hours and will cover both weekdays and weekends to satisfy business demands and manage periods of heightened facility usage. *

---