Guest Service Rep

2 weeks ago

New Orleans, LA, United States Dreamscape Hospitality Full time

Job Type

Full-time, Part-time

Description

Job Title: Guest Service Representative

Job Summary:

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests and visitors, serving as a host and concierge, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, addressing guest needs, as well as providing guests with local information and recommendations

Key Responsibilities:

- Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities.

- Handle guest check-outs, ensuring accurate billing and payment processing.

- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.

- Make, modify, and cancel guest reservations as needed.

- Communicating special requests to the hotel team in a timely manner and assigning rooms.

- Provide concierge services, such as recommending local attractions, restaurants, and activities.

- Maintain a tidy and organized front desk area.

- Assist with luggage handling and other guest services as required.

- Uphold the hotel's standards of quality and hospitality at all times.

Skills and Qualifications:

- High school diploma or equivalent; additional education in hospitality is a plus.

- Previous experience in customer service or hospitality preferred.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a fast-paced environment and manage multiple tasks.

- Proficient in using computer systems and software related to guest services.

- A positive attitude and a passion for providing outstanding service.

Physical Requirements:

- Ability to stand, walk, and remain on feet for extended periods.

- Ability to lift and carry up to 30 pounds occasionally.

- Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment:

- This job operates in a professional hotel environment.

- The role routinely uses standard office equipment such as computers, phones, and photocopiers.

- The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

  • Guest Services Agent

    1 week ago

    New Orleans, LA, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Mercantile Hotel New Orleans Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests...

  • Guest Service Agent

    1 week ago

    New Orleans, LA, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Service Agent

    5 days ago

    New Orleans, LA, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Service Agent

    3 days ago

    New Orleans, LA, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Service Agent

    3 days ago

    New Orleans, LA, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Service Agent

    1 week ago

    New Orleans, LA, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • GUEST SERVICE REPRESENTATIVE

    1 week ago

    New Orleans, LA, United States Dimension Hospitality Full time

    Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to...

  • Guest Services Manager

    2 weeks ago

    New Orleans, LA, United States ASM Global Full time

    POSITION: Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Manager for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square....

  • Guest Services Manager

    2 weeks ago

    New Orleans, LA, United States ASM Global Full time

    POSITION: Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Manager for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square....

  • Guest Services Manager

    2 weeks ago

    New Orleans, LA, United States ASM Global Full time

    POSITION: Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Manager for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square....