Full Time Center Manager Traniee

2 days ago

Manchester Twp, NJ, United States UPS Store #7794 Full time

Retail Center Associate selling customer's shipping, packaging and printing needs.

Responsibilities and Duties including but NOT limited to:

. Store Operations

  • Oversee the daily operations of the UPS Store.

  • Ensure the store is clean, organized, and fully stocked.

  • Open and or close the store according to policy.

  • Maintain compliance with corporate guidelines and safety standards.

2. Staff Management

  • Recruit, hire, train, and supervise store associates.

  • Create staff schedules and manage time-off requests.

  • Conduct regular staff meetings and performance evaluations.

  • Motivate and coach employees to meet productivity and service goals.

3. Customer Service

  • Ensure high-quality customer service is delivered consistently.

  • Resolve customer complaints or issues professionally and promptly.

  • Handle escalated customer concerns.

4. Sales and Marketing

  • Drive sales and monitor performance against revenue goals.

  • Promote store services, including printing, shipping, mailbox rentals, and more.

  • Develop local marketing plans and build relationships with the community.

5. Financial and Inventory Management

  • Manage store budgets, expenses, and financial reports.

  • Monitor cash handling and ensure deposits are made correctly.

  • Maintain proper inventory levels and order supplies as needed.

6. Technical Knowledge & Compliance

  • Understand and operate shipping, printing, and POS systems.

  • Ensure compliance with shipping regulations, especially for international and hazardous shipments.

  • Stay updated on new UPS products, services, and procedures.

7. Reporting and Communication

  • Report store performance metrics to the franchise owner or corporate office.

  • Communicate effectively with team members, vendors, and corporate support staff.

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Strong computer skills, including Email
  • Outstanding phone skills
  • Multitasking and to be a critical thinker
  • Strong verbal and written communication skills
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
  • Ability to handle either opening or closing the store and work alone
  • Willing and able to work 30-35 hours per week with a varying schedule, weekends are a must

*Previous applicants need not apply.*

Job Type: Full-time

Pay: From $18.00 per hour (More for UPS Store Experience)

Benefits:

  • Employee discount
  • 401K After 1 Year Of Employment
  • Paid training

Compensation package:

  • Monthly bonus

Schedule:

  • 30-35 hrs
  • Weekends Required

Experience:

  • Retail sales: 1 year(Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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