Customer Experience Associate

4 days ago

Brooklyn, NY, United States Asphalt Green Full time
Job Details

Job Location
Major R. Owens Health and Wellness Community Center - Brooklyn, NY

Position Type
Part Time

Salary Range
$16.50 Hourly

Job Category
Customer Service

Description

About the Role

Are you a people person with a passion for your community? The Customer Experience Associate (CXA) at the Major Owens Community Center plays a key role in shaping first impressions and ensuring every visitor feels welcomed, informed, and valued.

This position is on-site and hands-on - you'll be at the heart of it all, managing the operations of the front desk, serving as the information hub for the facility, and helping members and guests navigate everything the community center has to offer.

From fitness and wellness programs to youth activities and cultural events, you'll be the friendly face and trusted resource connecting the community to the incredible opportunities available at MOCC.

Key Responsibilities
  • Serve as the Information Hub: Provide accurate, up-to-date information about fitness center offerings, membership tiers and pricing, programs for adults and youth, and the tenants and partners operating within the community center.
  • Front Desk Operations: Oversee daily front desk functions, including check-ins, access control, and member communications, ensuring the lobby runs smoothly and professionally.
  • Customer Engagement: Greet every member, guest, and visitor with warmth and professionalism. Handle inquiries in person, over the phone, and via email with efficiency and care.
  • Membership Sales & Tours: Aid in the sale of memberships, give tours of the facility to prospective members, and confidently communicate the value and benefits of joining the MOCC community.
  • Problem Solving: Proactively and professionally resolve customer questions or concerns, escalating when necessary.
  • Administrative Support: Assist with data entry, membership record maintenance, and other administrative duties as assigned.
  • Collaboration: Work closely with other departments and staff to ensure a consistent, high-quality customer experience across all areas of the center.
Qualifications
  • Previous experience in customer service, hospitality, or front desk operations (experience in gyms, hotels, or community spaces a plus).
  • Excellent communication, multitasking, and interpersonal skills.
  • Strong attention to detail and the ability to stay calm and professional in a busy, fast-paced environment.
  • Basic proficiency with Microsoft Office Suite and comfort using customer management software or databases.
  • CPR and First Aid certification a plus.
Community Connection Requirement

Because the Major Owens Community Center is a vital part of the Crown Heights and greater Brooklyn community, we're looking for candidates who share that connection.
  • Applicants must reside in Brooklyn to be considered for this role.
  • Living in Crown Heights or having strong ties to the neighborhood is a significant plus.
We want team members who take pride in serving their community and who see this role not just as a job, but as an opportunity to make a lasting local impact.

Additional Details
  • On-site position: 1561 Bedford Avenue, Brooklyn
  • Schedule flexibility required - evenings, weekends, and holidays as needed.
  • Must be able to stand for extended periods and occasionally lift up to 25 pounds.

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