Intern - Customer (Donor) Care Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Internship Start Date: Flexible - to be determined during the interview process

Schedule: Part-time during the academic year, with transition to full-time over the summer

Grifols has been a leader in the healthcare industry since 1909 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 100 years, Grifols has developed, manufactured and marketed products designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website: https://www.grifolsplasma.com/ OR http://www.grifols.com

Purpose & Responsibilities of Position:

Donor Care Intern will play a key role in supporting initiatives that enhance the experience, satisfaction, and engagement of our donors. This internship offers a hands-on opportunity to gain exposure to customer service, healthcare operations, and service design. The intern will also assist in the case management process, helping to ensure timely and effective resolution of donor-related issues.

KEY RESPONSIBILITIES

• Assist in monitoring and analyzing donor satisfaction surveys and feedback tools.

• Support donor engagement campaigns and communication activities.

• Help identify opportunities for improvement across the donor journey through data analysis.

• Provide administrative and logistical support for Donor Care projects and reporting.

• Collaborate with cross-functional teams (e.g., operations, marketing) to enhance donor touchpoints.

• Support the case management process by tracking, documenting, and following up on donor-related cases to ensure resolution and donor satisfaction.

• Participate in team meetings and contribute ideas to improve donor care processes.

Eligible applicants include :

• Undergraduate students entering their junior or senior year, pursuing a degree in Business, Marketing, Psychology, Communications, Healthcare Management, or a related field (Sophomore entering Junior year OR Junior entering Senior year)

OR

• College Senior going to Grad School (graduate students entering their first or second year of study)

DESIRED SKILLS

• Strong organizational, communication, and interpersonal skills.

• Interest in customer/donor experience and healthcare services.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• A proactive attitude and willingness to learn.

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 535700

Type: Internship

Job Category: GENERAL SERVICES