Call Center Customer Service Representative

2 weeks ago

San Bernardino, CA, United States Burrtec Full time
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:

Customer Service Representative

SALARY RANGE: $23.00/hour - $24.50/hour

Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.

ESSENTIAL DUTIES
  • Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
  • Effectively communicate the various commercial and industrial services available and the cost associated with the service
  • Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
  • Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines
  • Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
  • Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
  • Assist walk in customers, processes / post payments and performs cash register functions
  • Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
  • Resolve billing disputes and effectively interprets and explains account history
  • Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
  • Perform suppress billing functions
  • Handle return mail by gathering accurate customer information and resubmitting the bill
  • Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
  • Print invoices that have been generated
  • Process refund request according to procedures and brings them to a "0" balance
  • Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
  • Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
  • Ensures compliance with company policies and applicable regulations throughout the collections process
  • Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
  • Good oral and written communication skills.
  • Good listening skills and ability to elicit information.
  • Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
  • Flexible and have ability to handle multiple tasks.
  • Detail oriented and have concern for quality.
  • Computer Skills and ability to operate a 10-Key are required.
  • Ability to learn and correctly interpret and apply policies and procedures.
  • Ability to calculate change and file alpha & numeric documents.
  • Demonstrates professionalism while maintaining positive and respectful customer relationships
  • Strong attention to detail and organizational skills to manage multiple accounts effectively
  • Maintains a positive attitude
TRAINING AND EXPERIENCE:
  • Previous customer service experience, required
  • Previous call center experience, preferred
PHYSICAL:
  • Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
  • Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
  • Hearing sufficient to understand conversations, both in person and on the telephone.
  • Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
  • Will work in an office environment and have daily contact with the public.

We offer competitive wages and an excellent benefits package, including 401 (k) and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

  • Call Center Representative/IESBDC

    7 days ago

    San Bernardino, CA, United States UNIVERSITY ENTERPRISES CORPORATION AT CSUSB Full time

    About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're...

  • Call Center Representative

    5 days ago

    San Francisco, CA, United States Professional Moving & Storage INC Full time

    We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document...

  • Customer Service Representative

    2 weeks ago

    San Bernardino, CA, United States U-Haul Full time

    Compensation Range: $16.50 to $25.00 Hourly Location: 110 S D St, San Bernardino, California 92401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    4 days ago

    San Bernardino, CA, United States U-Haul Full time

    Compensation Range: $16.50 to $25.00 Hourly Location: 110 S D St, San Bernardino, California 92401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    1 week ago

    San Bernardino, CA, United States U-Haul Full time

    Compensation Range: $16.50 to $25.00 Hourly Location: 110 S D St, San Bernardino, California 92401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Call Center Representative

    1 week ago

    San Francisco, CA, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Medical Call Center Representative

    3 days ago

    San Francisco, CA, United States Radix Construction Inc Full time

    About the job Medical Call Center Representative We are looking for a dedicated and skilled Remote Medical Call Center Representative to join our expanding team. In this role, you will be responsible for assisting patients and medical professionals by providing excellent customer support, troubleshooting technical issues, and ensuring seamless operations of...

  • Medical Call Center Representative

    1 week ago

    San Francisco, CA, United States Radix Construction Inc Full time

    About the job Medical Call Center Representative We are looking for a dedicated and skilled Remote Medical Call Center Representative to join our expanding team. In this role, you will be responsible for assisting patients and medical professionals by providing excellent customer support, troubleshooting technical issues, and ensuring seamless operations of...

  • Call Center Representative

    1 day ago

    South San Francisco, CA, United States British Swim School Full time

    Call Center Representative Part Time • Hybrid - US Responsive recruiter Status:Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and...

  • Call Center Representative

    1 week ago

    South San Francisco, CA, United States British Swim School Full time

    Call Center Representative Part Time • Hybrid - US Responsive recruiter Status:Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and...