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Healthcare customer service rep
2 weeks ago
Join the Frontline of Healthcare: Customer Service Representative (Hybrid) - Temp-to-Perm Are you an experienced, empathetic problem-solver ready to make a direct impact on patient care? We are seeking an enthusiastic Customer Service Representative to join our dynamic team in Bedford, MA. This is a high-stakes, rewarding role where your commitment to excellence ensures the timely delivery of critical pharmaceutical products
This is a fantastic 6-month temp-to-perm opportunity for you to become a permanent member of a collaborative team that values growth, safety, and outstanding customer support. Position Details
- Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST.
- Location: Hybrid - 3 days in-office (Bedford, MA) and 2 days remote.
- Duration: 6 months, Temp-to-Perm.
- Pay: $26.00 per hour.
- Experience: 3+ years in a customer-facing role, preferably in the healthcare, pharmaceutical, or technical industries.
- Technical Skills: Proficiency with ERP, CRM, or similar order management systems.
- Problem-Solving: Proven problem-solving abilities and strong written/verbal communication skills.
- Availability: Ability to work on company-observed holidays as needed.
- Bonus: Familiarity with regulatory and compliance standards in healthcare or pharmaceutical industries is preferred.
FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com
salary: $25 - $26 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
The Mission: Your Role in Healthcare Logistics
You will be the primary point of contact for our customers (doctors, technicians, and purchasing agents), managing the complex logistics of product ordering and fulfillment while upholding strict regulatory standards.
- Order Processing & Fulfillment: Accurately process and monitor product orders using ERP/CRM systems, ensuring timely delivery. You will determine appropriate fulfillment facilities based on factors like proximity and product decay rates.
- Customer Account Management: Serve as the primary contact for order placement, inquiries, and complaints via phone and email. You'll set up new customer accounts and support accounts receivable activities.
- Issue Resolution & Compliance: Proactively resolve issues related to manufacturing or delivery to ensure continuity of care for patients. You will manage compliance requirements, including quality control and reporting of adverse events.
- Collaboration: Communicate with diverse stakeholders, including doctors, technicians, and purchasing agents, and partner with the sales team to share insights and provide account support.
Skills Customer Service (2 years of experience is required) Order Processing (1 year of experience is required)
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
