Compressor Service Technician Lead
2 weeks ago
POSITION SUMMARY:
This position is responsible for assisting the Area Foreman/Area Supervisor as assigned with coordination of field operations including efficient use of time and mileage by Field Service Technicians; reduction of service repair costs through inventory control and timely preventative maintenance; and time management of work assignments.
ESSENTIAL DUTIES & RESPONSIBILITIES: may include any or all of the following.
- Monitor and reallocate service assignments to level work-loads and increase efficiencies.
- Assist Field Service Technicians in performance of major decisions and repairs, diagnosing engine/compressor failures accurately and efficiently.
- Coordinate set-up and testing, repairs and preventive maintenance as necessary to provide optimal customer service.
- Organize Field Service Technicians to minimize driving time and response time.
- Responsible for overseeing the routine scheduled preventive and corrective field mechanical service on gas compression units.
- Represent the Company in a professional manner at all times and provide outstanding customer service while performing all assigned tasks.
- Responsible for submitting accurate maintenance reports, expense reports, timesheets and other necessary paperwork daily and assist other technicians to ensure reports are submitted timely.
- Oversee inventory control – manages the supply, storage and accessibility of parts as well as tools in order to insure an adequate supply to do the work without excessive oversupply or shrinkage.
- Mentor less experienced Techs on utilizing the basic technical principles to determine the cause of compressor equipment problems and oversee the required repairs or arranges for additional diagnostic and/or repair support.
- Conduct timely rebuilds/overhauls of compressors, engines and controls on gas compressor packages in the field or shop.
- Respond to recurring problems and emergency services, as needed.
- Train and assist lower-level technicians with assigned tasks.
- Proven advanced knowledge of machines and tools, materials, methods, and the tools involved in the construction or repair of compression units.
- Motivated self-starter capable of working independently and efficiently with little or no supervision.
- Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Proven ability to write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; able to read and interpret written information.
- Demonstrated ability to provide personal customer service and satisfaction. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Proven ability to communicate information and ideas so others will understand; listen and understand information and ideas presented through spoken words and sentences.
- Proven ability to follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
- Demonstrated ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Proven ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Proven ability to analyze information and evaluate results to choose the best solution and solve problems.
Education & Experience:
- Associate’s Degree or equivalent from two-year college or technical school and 7+ years related experience and/or training; or equivalent combination of education and experience is required.
- Adequate level of proficiency in Microsoft Office Suite Applications.
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FREQUENTLY
NOT APPLICABLE
Computer (Beginner level)
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Computer (Intermediate Level)
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Computer (Advanced Level)
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Certifications & Licenses:
- Valid Driver’s License.
- Forklift Certification or the ability to obtain one.
- Directly as well as indirectly supervises 3-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Company reserves the right to change this job description and/or assign tasks for the employee to perform based on business necessity.
- To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; these requirements can be met with the use of corrective lenses.
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
N (Not Applicable) Activity is not applicable to this position
Physical Demands
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F
C
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Weight Demands
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F
C
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Stand
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10 lbs or less
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Walk
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11-20 lbs
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Sit
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21-50 lbs
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Manually manipulate
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51-100 lbs
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Grasp
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100+ lbs
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Reach outward
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Reach above shoulder
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Speak and Hear
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Push Pull Demands
Climb
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12 lbs or less
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Crawl
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13-25 lbs
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Squat or Kneel
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26-40 lbs
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Bend
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41-100 lbs
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WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job.
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FREQUENTLY
NOT APPLICABLE
Indoor facility
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Indoor shop
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Outdoor
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Cold temperatures
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High temperatures
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Confined areas
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High, precarious places
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Fumes
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Loud noises
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Moving mechanical parts
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Travel - Field
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Travel - Office
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BENEFITS STATEMENT:
- Benefits package to include: paid time off, 401(k) plan and company match, medical, prescription, dental and vision, life and disability plans, along with flexible spending accounts, and additional benefit programs.
- Compensation is commensurate with skill level and experience. Position is eligible for annual bonus consideration based on achievement of company performance targets and individual goals. Position may include company provided vehicle for business use only.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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