Shift Supervisor
2 weeks ago
Job Summary We are seeking an experienced and customer-focused Front Desk Supervisor to oversee daily operations at the front desk and ensure exceptional guest experiences. This role is responsible for leading and supporting front desk staff, managing check-in/check-out processes, resolving guest concerns promptly, and ensuring all front office procedures are followed efficiently. The Front Desk Supervisor will serve as a key point of contact between guests and hotel departments, promoting a welcoming atmosphere and upholding service standards. Strong leadership, problem-solving skills, and attention to detail are essential to succeed in this position. Responsibilities: Key Responsibilities • Supervise, train, and support front desk staff to maintain high service standards. • Oversee daily operations, including check-in/check-out and reservation processes. • Address guest inquiries, concerns, and complaints with professionalism. • Monitor performance, provide feedback, and conduct shift briefings. • Ensure compliance with hotel policies, procedures, and brand standards. • Collaborate with other departments to ensure smooth operations and guest satisfaction. Qualifications: • High school diploma or equivalent; associate or bachelor’s degree in hospitality or related field preferred. • Minimum 1–2 years of front desk or guest service experience, with at least 1 year in a supervisory or leadership role. • Strong customer service and communication skills, both verbal and written. • Proficiency in hotel property management systems (PMS) and Microsoft Office Suite. • Excellent organizational, problem-solving, and time management abilities. • Ability to lead, motivate, and train team members effectively. • Professional appearance and demeanor. • Flexibility to work various shifts, including evenings, weekends, and holidays. • Knowledge of hotel policies, procedures, and safety regulations. Compensation: $30,000 - $35,000
• Key Responsibilities • Supervise, train, and support front desk staff to maintain high service standards. • Oversee daily operations, including check-in/check-out and reservation processes. • Address guest inquiries, concerns, and complaints with professionalism. • Monitor performance, provide feedback, and conduct shift briefings. • Ensure compliance with hotel policies, procedures, and brand standards. • Collaborate with other departments to ensure smooth operations and guest satisfaction. • Maintain accurate records and prepare shift reports as needed.
Compensation:
$30,000-$35,000 per year
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