Technical Writer 2

6 days ago

Vestavia Hills, AL, United States 4P Consulting Inc Full time
Communications and Documentation Specialist
Position Overview

The Southern Company Power Delivery Data Analytics Team is seeking a Communications and Documentation Specialist to support internal communications and technical documentation efforts. This role plays a key part in developing and maintaining high-quality technical content, engaging internal audiences, and ensuring seamless knowledge transfer across teams.
Key Responsibilities
  • Technical Documentation & Knowledge Management
    • Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
    • Maintain and update existing knowledge base articles ahead of fix version releases.
  • Content Creation & Communication
    • Develop compelling PowerPoint presentations and video content to showcase new applications, features, and benefits.
    • Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
    • Compose concise technical one-pagers for executive leadership.
  • User Research & Website Management
    • Research and synthesize user feedback to enhance content quality and effectiveness.
    • Support website maintenance and content development, ensuring accuracy and clarity.
Required Qualifications
  • Experience: 1-3 years in technical writing (specifically in end-user product documentation) or a related field.
  • Writing & Editing: Strong ability to create engaging written communications with a superior understanding of language and grammar (APA and MLA experience preferred).
  • Technical Proficiency: Familiarity with data analytics, Power BI, and application development concepts.
  • Soft Skills: Excellent time management, organizational, and problem-solving skills.
  • Interpersonal Skills: Ability to build relationships and collaborate effectively across all levels of the organization.
  • Software Expertise: Proficiency in Microsoft Office Suite, particularly PowerPoint and SharePoint.
Preferred Qualifications
  • Education: Bachelor's degree in Technical Communication, Computer Science, or a related field.
  • UX/UI Knowledge: Familiarity with standard UX/UI principles.
  • Video Editing: Proficiency in video editing software, including Camtasia, Premiere Pro, and After Effects.

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