Paramedic Operations Supervisor EPS24

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a variety of clerical and transportation functions for division of Diagnostic Services. Assists technologists with patients and equipment. Processes forms, paperwork and other materials related to patients and procedures.

Responsible for the coordination of activities to assure the consistent delivery of EMS services. Coaches, facilitates and leads staff in the consistent achievement of high quality patient care and EMS system operations. Performs a wide variety of patient care skills in a pre-hospital environment, including activities related to direct care, diagnostic testing, documentation and patient transport. As a Supervisor, responsible for continuity of operations and assuring the appropriate use of medical protocols, incident command, safety standards, policy and standard operating guidelines. Evaluates performance of staff, compiles reports and provides feedback to EMS Director. Responds to non-emergency and emergency calls.

Supervisory responsibilities.

• Functions as a positive role model to others.
• Coordinate and assist in the operational readiness of all assigned vehicles and equipment including stock and inventory.
• Responsible for all activities that occur on the assigned shift. Takes an active clinical assignment as required.
• Develops staff schedules, ensuring adequate and appropriate staff are available to meet business requirements. Fills open shifts as appropriate.
• Collects, reviews, corrects, completes and distributes all required shift paperwork inclusive of payroll recording activity as assigned and required.
• Assesses the performance of employees under their supervision. Conducts annual performance evaluations of direct reports in a timely manner. Initiates and provides timely follow up on Corrective Action Plans.
• Assists in the development and implementation of employee policies and procedures. Ensures that employees are compliant with organizational policies.
• Participates in the hiring of employees and discipline of employees, up to and including termination of employment.
• Responds to all major EMS incidents in the City of Bristol and initiates or assumes responsibility for implementing the medical incident command structure.
• Identifies potential organizational issues and actual issues, and develops strategies to effectively resolve those issues.
• Conducts incident investigations as appropriate and provides documentation of facts and circumstances regarding such incidents. Prepares written reports for organizational purposes as assigned.
• Acts to provide appropriate supervisory intervention and problem solving with employees, patients, allied healthcare providers and others during the provision of EMS services.
• Effectively communicates information within the organization that may affect operations, i.e. equipment out of service, shift change information, special circumstances, etc.
• Ensures a safe work environment and appropriately addresses any safety issues that may arise.
• Represents himself/herself as an agent of Bristol Hospital EMS, LLC.
• Acts in compliance with the organizational policies and procedures. Acknowledges role and conducts self as positive role model for other employees in the performance of company and patient care responsibilities.
• Acts as a resource person for staff and responds to requests for assistance in a timely manner.
• Performs other administrative and operational duties as assigned.

Clinical Practice.

• Observes physical/emotional status of patient/family and provides psychological, emotional support in an unhurried, empathetic manner whenever possible.
• Prioritizes patient care and crew activities.
• Maintains clinical skills, working knowledge of clinical practice and new developments in field including policies, clinical practice guidelines and standard operating guidelines.
• Assumes role of patient advocate when rendering care.
• Maintains al medical control requirements for practice authorization at Paramedic clinical rank.

Documentation.

• Complete all required documentation in an accurate and timely manner as outlined in policy or procedures.
• Report on appropriate forms and software programs any malfunction, loss and or damage to the physical plant, vehicles, or equipment

Communicates effectively with Health Team members.

• Works well with colleagues and other allied health care personnel, and other service providers in the spirit of teamwork and professionalism.
• Appropriately documents.
• Seeks assistance from other team members when necessary to expedite treatment of a patient's needs or condition.
• Consistently shares all pertinent observations and recommendations regarding patient care to Medical Control and/or the appropriate Hospital receiving personnel.

Seeks direction for and maintains responsibility for own developments.

• Regularly recognizes and evaluates own strengths and weaknesses.
• Develops plan to meet learning and improvement needs.
• Attends available workshops and seminars to enhance clinical skills.
• Attends mandatory in-service education.
• Attends 90% of staff meetings.

Educational / Minimum Requirements:

High School Graduate; CT Paramedic licensure. Three (3) years' experience in EMS with at least two years' experience as a Paramedic working in a busy EMS system.

Mandated Licensure or Certification Requirements:

CT Licensed Paramedic; Valid Driver's License; American Heart Association BLS, ACLS, PALS; ICS-100, IS-700.

ICS 200, 300 and 400 Certification within first year of employment.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Accucheck, CPR, Fire/Safety/Infection Control annually. Successfully complete all training programs as determined by the Bristol Hospital EMS, LLC. Other unit based competencies/skills as required.

Special Requirements:

Available for immediate call-in as needed.

Physical Requirements:

Significant walking, bending, stooping, patient lifting and positioning. Manual dexterity and ability to perform a full range of body movements. Ability to lift and carry in excess of 100 pounds up and down stairs and rough terrain. Vision corrected to comply with State of CT drivers license standards. Capable of hearing and distinguishing heart tones, lung and bowel sounds. Capable of distinguishing odors and smells.

Work Environment:

Normal pre-hospital patient care environment. Exposure to body fluids and waste. Rapid pace and variable environment. Includes extreme variations in temperature, lighting, noise, fumes and exposure to hazards found at fires, accident and disaster sites.

Cognitive Requirements:

Mental flexibility to perform diverse duties involved in patient care, frequently under emergency circumstances. Good communication skills, written and oral, and ability to follow written and oral instruction. Excellent coordination skills with ability to coordinate multiple systems or EMS agencies. Must be able to accurately evaluate performance of other EMS professionals.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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