Event Operations Supervisor | Full-Time | Charleston Coliseum and Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary Utilizing independent judgment, the  Event Operations Supervisor supervises and directs the event-to-event conversions of the Charleston Coliseum and Convention Complex. This employee’s primary responsibilities include the facilitation of changeovers and the general oversight of all housekeeping.  This role pays an hourly rate of $17.50 - $21.50 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)  This position will remain open until March 6, 2026. About the Venue

The Charleston Coliseum & Convention Center Complex, located in Charleston West Virginia boasts 529,000 sq.ft. including a 13,500 seat arena, 100,000 sq.ft. of meeting space with the largest room of 72,400 sq.ft, 50,000 sq.ft. of exhibit space, a 25,000 sq.ft. ballroom with ample pre-function spaces, 760 seat theater. The Charleston Coliseum & Convention Center hosts a variety of events, including sporting events, world-class entertainment, conventions, meetings, banquets, and other social events.

Responsibilities

• Supervises and assists Venue Event Operations FT & PT shift workers, housekeeping workers and temporary labor workers in the general cleaning of the venue, CCCC campus, and its equipment/inventory.
• Supervises and assists setup workers and temporary labor workers in the set-up of tables, chairs, risers, stages, and other associated equipment required for all meeting rooms, exhibition halls, pre-function/lobby, coliseum, theater and/or CCCC campus space.
• Works with the Event Operations Manager and Director of Event Operations in the development of daily work tasks sheets and ensures that these tasks are completed in a first class and efficient manner.
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Advise and provide recommendations of staff’s qualifications.
• Works with staff to develop and maintain a service-oriented attitude.
• Assists in the adjustment of floor plans with Event Managers, General Service Contractors, AV Partners, and Internal Team.
• Understand, inspect, and maintain protocol for all surfaces (terrazzo, carpet, concrete, wood) interior and exterior of CCCC and it’s campus.
• Understand and maintain safety protocol for all equipment during setup & breakdown.
• Inspection of overall venue and advise of damages of equipment and/or venue damages to appropriate departments.
• Advise and ensure staff are following protocol, safety compliance & SOP for tasks to ensure the integrity of the equipment, equipment cleaning, and surfaces are in maintain & in compliance.
• Daily plan and execute production logistics from move-in, show days and move-out.
• Assist with employee training, scheduling, and inventory controls.
• Ability to communicate effectively with internal departments and clients.
• Ability to read event resume and venue drawings to set leased space.
• Ability to write daily post notes for the following shift to follow.
• Completes daily housekeeping/setup services logs for billable/nonbillable and submits daily logs to the Event Operations Manager and Director of Event Operations
• Any other duties and responsibilities as assigned.

Qualifications

• Associates/Technical degree from an accredited college/university/school preferred.
• Forklift certification is preferred
• Minimum of two (2) years’ experience in facility operations management.
• Must show demonstrated knowledge and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
• Knowledge of OSHA requirements.
• Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
• Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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