Front Counter Director

1 week ago

League City, TX, United States Chick-fil-A Full time
Description
Competencies of the Director of Front Counter:

• Dependable.

• Accountable.

• Honesty/integrity.

• Coachable.

• Team player.

• Good communication skills.

• Results oriented.

• Flexible schedule.

Outcomes:

Operations:

• Create a culture of continuous improvement (no shortcuts).

• Engage in 2 visits to others Chick-fil-a restaurants within the year for opportunities to learn and share.

• Track front counter progress through speed of service report.

• Track front counter customers and money through register contests. (Can have delegator in charge of this.)

• Track labor report.

• Track SOS report for front counter cashiers.

• Coaching, evaluating, and providing accountability for all front counter Team Members

• Track specific front counter, dining room and 3rd party parameters through OE and have solutions for meetings.

• Know how to use smart safe.

Maintain Dining Room, Restrooms and Parking Lot:

• Know how to write checks.

• Ensure FOH is opened/closed properly.

• Systematically and effectively communicating all Customer Experience related goals and success factors to Team Members, trainers and delegators.

• Partner with Director of People to ensure training needs are met.

• Provide vision and accountability of OE to FOH team.

• Positive recognition of team members who do an outstanding job with the guests or each other.

Leadership Development:

• Running breaks, (can allow delegators to do this)

• Labor Cost efficiency. Getting everyone off the clock as close to their time as possible.

• Positional Charts (can allow delegators to do so, but please show them how and have them do it before they come to work.)

• Dedicate at least two hours per week to planning.

• Coaching, evaluating, and providing accountability for all team members in the front counter and dining room.

• Know how to use Inform.

• Have OE parameters tracked in the FOH.

• ROE when Steritech comes.

• Transition from breakfast to lunch is a smooth transition.

• Manage maintenance schedule weekly, monthly, quarterly, and annually.

• Develop front counter, dining room and 3rd part check lists if necessary checklists.

• Waste tracking.

• Use C- Circumstance, A- Action, R- Results to solve problems and challenges

Company Information
Mission of the Director of Front Counter- is to develop, coach, and focus people toward delivering remarkable experiences regarding all things front counter, dining room, guest satisfaction, curbside and third party.

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